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Additional Email Template for “Resolved” Tickets within Syncro RMM & PSA

We have yet another feature for you coming straight from our Community Driven Development Track. This one comes from Patrick Andrew Boyce, who wanted to add a new email ticket template that fires when tickets are marked as resolved. Patrick made his case and we wholeheartedly agreed, so we went off and built it.

Thanks to Patrick, we’ve added a new, optional ticket template for when tickets are marked as resolved. Now you can send a customized email to your customers when you complete work on their tickets.

So a special thank you to Patrick for helping make our platform better! This feature is now live on all Syncro accounts.

To learn more about PDF/Email templates within Syncro, check out our Email template Help Center article here.

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The Syncro Team

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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