Additional Email Template for “Resolved” Tickets within Syncro RMM & PSA

by | Feb 19, 2021 | Community-Driven Development Track, Featured Article, New Features | 0 comments

We have yet another feature for you coming straight from our Community Driven Development Track. This one comes from Patrick Andrew Boyce, who wanted to add a new email ticket template that fires when tickets are marked as resolved. Patrick made his case and we wholeheartedly agreed, so we went off and built it.

Thanks to Patrick, we’ve added a new, optional ticket template for when tickets are marked as resolved. Now you can send a customized email to your customers when you complete work on their tickets.

So a special thank you to Patrick for helping make our platform better! This feature is now live on all Syncro accounts.

To learn more about PDF/Email templates within Syncro, check out our Email template Help Center article here.

Not currently using Syncro? Sign up for a free one-on-one product tour here.

Cheers,
The Syncro Team

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