2021 Wrap-Up: Syncro Feature Releases

by | Dec 8, 2021 | Company News, Events | 0 comments

Looking back at 2021, we asked ourselves which of our most requested features we should build, and only one answer felt truly appropriate. Let’s build them all.

These new and updated features were driven by our ever-expanding team of top-tier talent. In this last year we’ve more than doubled in size – adding new roles and increasing capacities in almost every department. We continue to attract seasoned executives as well, including our new CEO, Emily Glass, former CPO at Datto, and VP of Product, Bill Mrochek, former Head of Product at JumpCloud.

None of this growth would be possible without our Syncro Community, which grew by thousands of new MSPs from around the globe in 2021. This reinforces our belief that a full-featured MSP platform does not require lengthy contracts, per-asset pricing, forced onboarding fees, or hidden pricing.

Learn about our top feature releases from 2021 below, and join the conversation by registering for our upcoming End-of-Year Fireside Chat webinar with Bill, Andy Cormier (Senior Product Manager) and Brandi Crown (Senior Executive Sales Manager), where they’ll be taking your questions on these top feature releases, as well as providing a sneak peek into the future of Syncro for 2022!




We’ll Dive Into the Following:



Policy Inheritance


We delivered on our number one feature request of all time, Policy Inheritance, in a big way in 2021. Assets can now be grouped into sites and subfolders within each customer, and policies can be applied at each level, which all cascade down to the asset allowing MSPs to manage complex customer infrastructures with ease. Best of all, this feature is fully integrated directly into our recurring billing platform. This allows you to dynamically count and bill any rate you’d like for assets contained within any specific policy folder.


Report Builders


Next up was our number two most requested feature, report builders. To that end, we released our all-new Internal Report Builder, allowing a fully customizable report scoped to any segment of your customer base. Our block-based template system allows you to easily create any number of customized reports for any subset of your customers with the click of a button.

We’ve also expanded the functionality of our Executive Summary Report Builder, which now includes 35 customizable blocks for you to configure in your templates.

Reports covering virtually any scenario has never been easier!


Remote Access With Splashtop


We’ve fully integrated Splashtop as the native remote access tool within Syncro, providing one-click access to your entire fleet of assets. Splashtop joins our existing array of remote management tools, including our Task Manager, Service Manager, Event Viewer, File Manager, Registry Editor, and CMD/PowerShell terminals. 

Mac Agent


We’ve been hard at work developing a brand new Mac agent from the ground up, which is now in Open Beta and is targeted for release by the end of this year. Our GA release will include full monitoring, scripting, and remote access support.

With our acquisition of Watchman Monitoring you can expect to see even more advanced monitoring coming to our Mac Agent in 2022.


Thanks for an excellent 2021, and we wish you all a happy and profitable New Year!


Not using Syncro yet? See for yourself how MSPs around the world are increasing efficiency and generating more revenue by signing up for a risk-free, 30-day trial.


Caitlin Good is the Content Marketing Manager at Syncro with more than 10 years of experience in the technology and eCommerce industries.


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This document is provided for informational purposes only and should not be relied upon as legal advice. Syncro makes no warranty, expressed nor implied, or assumes any legal liability or responsibility for the accuracy, completeness or usefulness of any information contained herein.

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