If there was a single theme that defined Syncro in 2025, it was intention.
Every major initiative, launch, and improvement throughout the year was guided by a clear understanding of how MSP businesses are evolving and where friction continues to slow them down. As environments become more cloud-driven, identity-centric, and security-conscious, MSPs need tools that don’t just add capability, but reduce complexity, improve visibility, and make scale feel achievable rather than overwhelming.
In 2025, Syncro made deliberate progress toward that goal. We expanded the platform in meaningful ways, strengthened the foundations MSPs rely on every day, and invested deeply in the community and education that help partners translate technology into operational impact.
This wasn’t about shipping more for the sake of shipping more. It was about building what helps MSPs operate better.
Syncro XMM: A Defining Step Forward for How MSPs Work
By 2025, it had become clear that MSP workflows were outgrowing traditional RMM and PSA boundaries.
Managing endpoints alone was no longer enough. Identity, cloud services, security posture, and user access had become central to day-to-day operations, yet those responsibilities were often spread across disconnected tools, dashboards, and workflows. The result was operational drag, fragmented visibility, and increased risk.
The introduction of Syncro Extended Monitoring and Management (XMM)™ marked a pivotal shift in how Syncro supports modern MSPs.
By unifying RMM, PSA, and Microsoft 365 multi-tenant management within a single platform, XMM reflects how real-world environments actually function. Devices, users, tenants, and access controls are treated as interconnected parts of the same system — visible and actionable from one place.
That cohesion changes how teams work. Technicians spend less time context-switching and more time resolving issues with full context. Identity-related tasks can be handled with the same confidence and efficiency as endpoint alerts. And MSPs gain a clearer operational picture as cloud services continue to expand their role in customer environments.
XMM laid the foundation for a more scalable, resilient way of operating, one that allows MSPs to focus less on stitching tools together and more on delivering consistent value to their customers.
From Backup to Resilience: Strengthening Microsoft 365 Where It Matters Most
As Microsoft 365 has become foundational to nearly every MSP-managed environment, expectations around protection have evolved just as quickly. Today, MSPs are increasingly responsible not only for keeping services available, but for ensuring environments remain recoverable, secure, and resilient when something goes wrong.
In 2025, Syncro made a significant investment in this area with the launch of Syncro Cloud Backup for Microsoft 365 and Entra ID.
Too often, backup strategies focus exclusively on business data — emails, documents, and collaboration tools — while overlooking identity and access. In practice, Microsoft 365 data and Entra ID configurations are inseparable. Data may be intact, but without identities, roles, and policies, access can be delayed or blocked entirely. Identity may be restored, but without the underlying data, business operations still come to a halt.
Syncro Cloud Backup was designed to address both sides of that equation.
By protecting Microsoft 365 workloads alongside Entra ID objects, MSPs can safeguard the full operational context of a customer environment, from the data that powers daily work to the identity infrastructure that governs access. Embedded directly into the platform, Syncro Cloud Backup enables MSPs to deliver consistent protection through automated workflows that are predictable, scalable, and operationally sustainable.
And with recoverability in place, visibility becomes the next practical step.
Rather than adding long-term overhead, we collaborated with CyberDrain to launch Syncro Snapshot, as a lightweight way to assess Microsoft 365 tenant security posture. Snapshot provides a one-time view into configuration gaps and potential risk areas, giving MSPs a clearer starting point for prioritization, planning, and customer conversations without disrupting existing workflows.
Together, Cloud Backup and Snapshot support a more measured, operational approach to security: one grounded in clarity, consistency, and resilience.
Bringing Hidden Devices Into the Light
Strong service delivery depends on visibility. Yet one of the most persistent challenges MSPs face is knowing what’s actually present in a customer environment, especially when devices fall outside traditional management scopes.
With Network Discovery, Syncro made it easier to surface those blind spots.
Automated scanning identifies devices connected across customer networks, helping MSPs understand where coverage gaps exist and take action before issues arise. Over time, this clarity supports stronger security hygiene, fewer surprises during audits or incidents, and more predictable service delivery for both MSPs and their customers.
A Platform That Improves Alongside Its Partners
While major launches like XMM and Cloud Backup defined the year, much of Syncro’s progress in 2025 came from steady, continuous improvement.
Every month, quality-of-life updates informed directly by partner feedback reduced friction across everyday workflows. These changes focused on clarity, efficiency, and reliability — the kinds of refinements that may not make headlines, but meaningfully shape the day-to-day experience of using the platform.
This cadence reflects a broader philosophy: platforms shouldn’t stand still. They should evolve in step with the people who rely on them.
Community, Education, and Shared Momentum
As the platform expanded in scope, Syncro invested just as intentionally in the ecosystem around it.
The MSP industry has always been community-driven. Whether it’s learning how to apply new capabilities, troubleshooting edge cases, or exchanging best practices, shared knowledge plays a critical role in how MSPs operate.
Initiatives like Power Hour created space for practical, technical conversations. Discussions that extended beyond feature updates and dived into real-world applications, questions, and discussions. At the same time, the Syncro Community became more active and collaborative, with stronger participation from both partners and the Syncro team.
These investments weren’t peripheral. As the platform matured, education and community became essential to helping partners adopt new capabilities with confidence and clarity.
Chapter 2026
As 2025 comes to a close, Syncro’s progress reflects more than a collection of launches. It marks a platform maturing with purpose, one shaped by how MSPs actually work today and where they’re headed next.
To our partners: thank you for the feedback, conversations, and trust that helped shape Syncro throughout 2025. We’re excited to keep building what comes next — together.
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