At a Glance
- Updating Installed Apps
- Mobile App: Employee Time Clock
- Ticket View filters in Report Builder
- Quality of Life Updates
- Co-Managed Support (Assets, Scripts, Reporting) – Coming Soon
- Script Access by Category – Coming Soon
- November Release Webinar – Sign Up Now
Live Now
Updating Installed Apps
We’ve expanded our Third Party Patch Management module to deliver greater control and reliability across your fleet.
The core update extends the ‘Update if Present’ policy setting to all of your custom-added apps, giving you full control over specialized software. You can optionally leverage the new Custom Match String feature to define precisely how an application is identified in Windows, eliminating update failures caused by minor version inconsistencies. We’ve also updated our default app catalog to reflect the most current software available, reducing manual overhead and improving operational efficiency and security.
Mobile App: Employee Time Clock
The new Employee Time Clock feature in the Syncro Mobile App provides a seamless, one-tap solution for technicians to manage their work hours directly from their mobile device. This reduces administrative overhead, improves time tracking accuracy, and allows technicians to stay focused on providing excellent service.
Ticket View Filters in Report Builder
We’ve added Ticket View filters to all of the Report Builder blocks for Ticket data. You can now ensure that the ticket metrics and ticket lists reflect the right tickets in customer reports created by the Executive Summary Report Builder and internal reports created by the Internal Report Builder.
For example, you can create a Ticket View to exclude your project tickets and apply that Ticket View to Visual, Text, and List Blocks in the Executive Summary Report Builder to create reports to show your customers the metrics and the details around the regular ticket work that you have done for them.
Quality of Life Updates
Assets & RMM
- Maintenance Mode is now available within Bulk Actions on the Assets & RMM page. This lets you quickly apply the mode to as many assets as you need with a single click, eliminating the time-consuming process of updating them one by one.
- RMM alerts created via the API will now trigger Automated Remediation when the new parameter ‘skip_automation’ is set to ‘false’ in the rmm_alerts API call, giving you more control over your automated workflows.
Calendars
- Improved Google Calendar integration sync resilience to ensure your appointments are being created and synced as expected and you never miss a meeting.
Mobile App
- The email checkbox on Ticket Communications is now correctly visible if the top-level customer has no email but the assigned end user does, ensuring you can always manage communications correctly.
- Now showing a “Leave Screen” confirmation dialog when navigating back from creation/edit screens to prevent accidental loss of unsaved work.
- Improved the UI to be more clear when the Ticket Description can be expanded on the Ticket Detail screen, providing a better reading experience for long descriptions.
Reports
- Added time period options for Today, Yesterday, This Week, and Last Week to all blocks in both the Internal Report Builder and the Executive Summary Report Builder, giving you more granular control and quicker filtering options for your data.
- Ticket Tags are now optionally available in the Ticket List block for both the Internal Report Builder and the Executive Summary Report Builder, giving you complete reporting capabilities on your ticket data.
Tickets
- Added a new setting in Ticket Preferences which allows control over the autofill duration inside of the Labor Log modal. You can now choose from 15, 30, 45, or 60 minutes for the duration autofill, letting you customize the log to fit your typical labor duration and save time on data entry.
- The calculation of Resolution Time now respects statuses configured to pause the SLA timer, giving you more accurate SLA metrics.
- The Worksheet deletion action now aligns to other Worksheet update types and will update the Ticket immediately if it’s open in a different tab or by another user, ensuring everyone is working with the most up-to-date ticket information.
Other
- Updated Xero Invoice sync logic to adhere to Xero’s updated security protocols, ensuring your invoice syncing remains secure and uninterrupted.
- Purchase order emails to vendors are now sent with the correct formatting, matching the preview, for professional and consistent vendor communication.
Coming Soon
Additional Co-Managed Permissions (Assets, Scripts, Reporting) – Early Access Signup
We are working to add more permissions to Security Groups, allowing partners who offer co-managed IT support to give users greater control over assets, scripting, and reporting for their specific customers. Users assigned to a customer-specific Security Group will be able to perform more actions on assets, including:
- installing Windows patches
- applying policies to assets
- rebooting devices
- adding/editing scripts
- running reports
- viewing live screen thumbnails for faster troubleshooting
Script Access by Category – Early Access Signup
Enforce security and operational policies with precision. We are in the process of introducing the ability for global administrators to control user access to scripts by Script Category. This enhancement allows administrators to assign specific Script Categories to Security Groups, ensuring users can only add, edit, or run scripts appropriate for their role or expertise.
November Release Webinar
Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday, November 12, at 10 am PST.
Release notes
Looking for full bug fixes and back-end updates? View our full release notes here.
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