Table of contents
At a Glance
- Windows Patching Dashboard
- Ticket Timer Enhancements
- Security Baselines*
- Unified Technician Ticket View
- End User Enhancements (Asset & Ticket Linking)
- Mobile App (Canned Responses and other enhancements)
- Warranty Tracking*
- SNMPv3 Network Monitoring – Early Access
- July Release Webinar – Sign Up Now
*Only available on Team Plan
Live Now
Windows Patching Dashboard
Enjoy the simplicity of using a dedicated dashboard for centralized patch reporting and management across all of your Windows devices.
The Windows Patching Dashboard feature pulls key patching data together and presents it in a clean, visual format that’s easy to understand and act on. For instance, you can quickly identify devices missing updates, verify policy application, filter data, and assess overall compliance posture, all within one view. From the dashboard, you can also take action like installing selected patches or rebooting devices.
Ticket Timer Enhancements
Reduce the time and effort required to track and manage time on tickets!
Ticket Timer Enhancements, a user-centric overhaul of Syncro’s existing time-tracking interface, is now live. This update simplifies navigation and allows live note-taking while the timer runs, so you can capture details as you work, as well as a streamlined labor log that makes it easier to see what’s charged, pending, or invoiced. These changes make time tracking faster, clearer, and more efficient.
Security Baselines*
Transform technical assessments into compelling business opportunities to drive revenue growth while enhancing client security.
The CIS (Center for Internet Security) Baseline Essentials for Microsoft 365 is a powerful sales and project scoping tool for MSPs, generating actionable insights that highlight critical security gaps and improvement areas in clients’ M365 environments. This data-driven approach enables you to:
- Identify high-priority security enhancements
- Develop targeted project proposals
- Justify the value of additional services
- Demonstrate expertise in M365 security optimization
- Build trust through transparent communication of security posture
Available in the Team plan at no extra cost
Unified Technician Ticket View
New Ticket View configuration options for technicians to easily see assigned, unassigned, and subscribed tickets in one Ticket View.
For ease of use, a new system Ticket View called “My Queue” will be added with this configuration.
The new system “My Queue” Ticket View and the configuration options to create a customized version of it are available to all Syncro accounts. Additionally, Team Plan admins can make the new View or a customized version of it the default Ticket View for all of their technicians.
End User Page Enhancements: Asset & Ticket Linking
Streamline workflows with an updated End User Details page with a new Tickets section for viewing and managing recent tickets and an updated Associated Assets section for streamlined asset management.
You can now view recent tickets, associate or remove assets, and initiate support actions directly from the End User Details page. This central hub eliminates the need to switch between multiple screens, saving time and improving efficiency when managing End Users and their related resources.
Syncro Mobile App Canned Responses & More!
Respond to frequently asked questions with pre-written messages to enhance efficiency and reduce response times.
Mobile App Canned Response allows you to create and save a library of frequently used messages. These pre-written responses can be quickly accessed and sent with a single tap, eliminating the need to type out the same text repeatedly. This feature is designed to save time and ensure that consistent, accurate information is delivered to customers and users.
Additional updates to the Syncro Mobile App this release include:
- A new Assigned Asset Section to the End User Detail page
- The ability to add support for additional file type attachments (now includes: doc, docx, xls, xlsx, ppt, pptx, pdf, txt, mp3, wav, m4a, in addition to jpg, jpeg, png)
- Updated Asset Online Indicator for clarity
- Performance updates to Chat
The “Syncro Mobile” app updates are now live in the iOS App Store and the Android Play Store.
Warranty Tracking
Eliminate manual warranty tracking and reduce the risk of missing warranty expirations to support better planning and client service.
Syncro’s Asset Warranty Tracking automatically reports, tracks, and sends alerts on warranty status for computers from top manufacturers (Dell, HP, Lenovo, Microsoft, and Toshiba), reducing administrative overhead and minimizing the risk of missed warranty expirations.
Syncro will also support adding your own custom warranty dates when you extend a warranty through a third party, or when you want to track a warranty for an unsupported manufacturer (e.g., Asus or Acer).
Get ready for real-time insights, customizable alerts, and seamless reporting integrated directly into asset management workflows.
Available in the Team plan at no extra cost, and in the Core plan a la carte at $49 per account.
Coming Soon
SNMPv3 Network Monitoring – Early Access Signup
Secure network monitoring by enabling discovery and polling of devices using SNMPv3. Save time, meet compliance requirements, and enhance security by utilizing robust authentication and encryption for device communication within the platform.
Syncro Mobile App Dark Mode
We will be rolling out a Dark Mode theme in the Syncro Mobile App, designed to enhance the experience for on-the-go technicians by reducing eye strain and improving visibility in low-light conditions.
July Release Webinar
Join us for our monthly webinar where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, or just want a direct line to our product team, we would love to see you at our Release Webinar on Wednesday, July 16, at 10 am PST.
Release notes
Looking for full bug fixes and back-end updates? View our full release notes here.
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