Hey everyone,

It’s hard to believe it’s been nearly a year since we first introduced Syncro to the world. We’ve been able to accomplish a ton since this time last year, thanks to valuable community feedback and the speed of the Syncro team.

In commemoration of the end of 2018, and as we jump-start the new year ahead, we wanted to reflect on all that we were able to bring you. Enjoy!

 

The Big Stuff

  1. Scripting
    • Schedule scripts to run at certain times, make them recurring, or even deploy scripts en masse via Policies. The Syncro scripting module highlights the power of having your PSA & RMM combined into one single solution. For example, you can use script variables to pull in virtually any information from your Customer and Asset records, and dynamically utilize this info each time a script runs. More information on our scripting module here.
  2. ScreenConnect & TeamViewer Integrations
    • These integrations were some of the most popular requests of 2018! Bolster Syncro’s remote control abilities with our TeamViewer and ScreenConnect integrations. You can log into a client’s machine with one click using your TeamViewer or ScreenConnect account, and also install on Assets automatically. See our launch announcement here.
  3. IT Glue Integration
    • This was another highly requested integration. You can find, track and know everything about your client data with the IT Glue integration. Map your IT Glue Organizations and Configurations with your Syncro Customers and Assets so information is synced in real-time and you can effectively manage your documentation. Check out our release post here.
  4. Mac Agent
    • You read it right – our Mac agent is officially here (in Closed Beta). Email us to request access to the Beta at help@syncromsp.com.
  5. Windows Patch Management
    • We’ve released major improvements to Windows Patch Management to enable you to have more granular control and visibility. This functionality is currently in Closed Beta. Email us to request to be on the Closed Beta at help@syncromsp.com.
  6. Autotask, ConnectWise, and Atera importers
    • Our goal is to help you switch from your current solution, not make this process a pain. We’ve put a lot of time into ensuring that your data is properly migrated by building powerful importers. Bring in your Customers/Companies, Contacts, Ticket History and Site Configs without skipping a beat so you can transfer with ease.

Even More User-Requested Updates

  1. Quickbooks
    • This integration lets you sync QuickBooks Desktop or Online with your Syncro account. Say goodbye to duplicate data entry and painful tax season reporting, and say hello to huge time savings and more efficient accounting. More information can be found here.
  2. Xero
    • With the Xero integration, the Customers, Invoices, Payments and Purchase Orders you create in Syncro will automatically sync to Xero. We also do a one-time import of all your Xero customers and inventory items! Learn more here.
  3. Zapier
    • Syncro now integrates with Zapier! Zapier allows you to define “triggers” called “Zaps” and make those perform “actions” in another app. With over 1,000 apps you can trigger from, the power of automation opportunities are endless. Try it out!
  4. Warranty Master
    • Another popular integration request! Take the guesswork out of managing warranties by enabling our Warranty Master integration. With this integration, you can perform automatic warranty checks on all of your Syncro Assets, provide valuable status updates to your clients such as renewal dates, and take action via powerful white-labeled reports. Find out more here.
  5. Emsisoft
    • Emsisoft Managed AV allows you to set up scheduled scans (daily, weekly, monthly) via Policy settings, as well as run scans on-demand via scripting, review scan logs on an Asset’s detail page, and more. Tiered pricing now available as well!
  6. Bitdefender
    • Enable Bitdefender within your Syncro account and have fine-grain control over which modules are enabled via your RMM Policies. Enable AV on a Policy, and all the Assets with that Policy will immediately have AV installed and appear in your Gravity Zone portal.
  7. Infusionsoft
    • The Infusionsoft integration provides a two-way sync between your Infusionsoft and Syncro accounts, enabling you to easily market to leads and convert them to paying customers. Email us at help@syncromsp.com to get access to the Closed Beta!
  8. Syncro Live:
    • Remotely access Customer’s machines and solve problems faster with Syncro’s built-in remote session tool. Since Syncro Live is seamlessly embedded into the rest of the platform, you’re never more than a click or two away from remote access. To find out more, check out our Help Center article here.
  9. Android & iOS apps:
    • Syncro’s mobile apps enable you to perform key business functions, like viewing Customer details, creating and editing Estimates/Invoices/Tickets, and accepting payment while you’re on-the-go. You can even create your own Custom Ticket Workflows via the apps as well!
  10. New and Improved Reports:
    • We’ve updated Syncro’s reporting to help you gain insights about your Sales, Tickets, Inventory, Customers, Payments and more, while also adding the ability to share important summarized information with your clients via client-specific reports. Report scheduling is also available! We’re continuing to improve this feature over time. Learn more about available reporting here.
  11. Community Script Library:
    • Our Community Script Library was developed so you can find and use ready-made scripts created by your fellow MSPs (and vetted by us). There are over 100 scripts to choose from! Find out more here.
  12. 3rd Party Application Patch Management:
    • Utilize Policies in conjunction with Patch Management to install and update applications automatically. Manage tons of 3rd party applications and make sure they’re always up-to-date! Check out our release of this feature here.
  13. Automated Remediation:
    • With this powerful tool, you can set up actions to automatically perform when an RMM Alert is created, such as running a cleanup script if an Asset has low disk space. Here’s the “how to” on this powerful feature.
  14. Event Log Monitoring:
    • Event Log Policies allow you to customize what Syncro is monitoring based on specific Windows Event Logs of your choosing, avoiding the hassle of getting spammed with Asset alerts that aren’t valuable to you. More info here.
  15. Ad Hoc Worksheets:
    • Ad Hoc Worksheets are customizable Worksheets that can be created on the fly within a Ticket Details page. This is great for unique jobs which require a special checklist or workflow. Find out more about the Worksheets feature here.
  16. ACH Billing:
    • Thanks to tons of community feedback, we added ACH payment processing to Syncro. Set up ACH as a payment method option in recurring and/or one-time Invoices, and save time and money in your day-to-day billing.

Even More Good Stuff We Shipped Throughout 2018

February

  1. Customer Detail Report: We added a PDF button to the Customer Detail Report. More info here.
  2. Calendar Preferences: We added the ability to save your preferred Calendar view as a default, so you no longer have to toggle to your preferred time frame each time you open your Syncro Calendar. More info here.
  3. RMM/Scripts:
    • Now you can set the maximum time a script can run before we’ll kill it. This helps so a script can’t get stuck forever. More info here.
    • Assets: We improved the way RMM Triggers are displayed.
    • RMM System Checks Form: Added validation to System Checks edit form to make it more clear that all fields are required.
  4. Zapier integration: We made some major enhancements to our Zapier (beta) integration! You can now find and update Tickets with a simple Zap. To find out more, click the Zapier card in the Syncro App Center.
  5. Customer Portal: We’ve added links to the Customer Portal so that Customers can see which Estimates & Tickets are associated with each other, and easily move between them.
  6. Payment Search: Payment sync searching has been updated. Now the search results will reflect the sync status of the payment applications. If a payment has applications that failed to sync and applications that synced properly, the payment will show up whether you search for synced or not synced.
  7. Ticket Charges: You can now hover over the total in the Ticket Charges area to see the profit margins.
  8. Daily Invoices Report: For users outside the US, we’ve updated the column header on the Daily Invoices Report to show that cost is assumed to be tax-inclusive.
  9. Parts Order: You can now select a Vendor for a Parts Order, just like you can for Purchase Orders.
  10. Appointments received numerous small enhancements: Added links to different views on appointment list/calendar pages, added Location Type to the edit page, fixed up detail page a bit (organizing), added creator to detail/edit page.
  11. Appointment Booking: Now you can set the desired “buffer time” before the first appointment can be booked from 0 to X minutes “from now.”
  12. Reports: Moved import results link to top out of customers sub-section.
  13. Leads/Inbound Emails Phone Number Matching: Made this a setting and don’t parse when a user forwards the email (like expense report).
  14. API: Now you can add/delete photos from products.
  15. Mobile Apps: Now you can barcode scan to add Estimate line items.
  16. Import: Business Name now counts as one of the important fields we use to detect if an import has legit data.
  17. Ticket Sort: We updated the Ticket sort-by-customer to an alphabetical sort by customer display name – no more seemingly random customer sort!

April

  1. Asset Grouping by Site Location: You can now add a site location to a client’s Assets in Syncro, using the location as a search query in the Asset search function to bring up all Assets at a particular site. Find out more here.
  2. Mailer Updates (more details here):
    • You can now send emails to Contacts, in addition to the primary email on a Customer account!
    • You can now view more valuable insights about your emails by clicking on the “Stats” icon next to one of your campaigns.
    • You can now send an email to a certain subset of Customers, based on the Asset types that appear on their account.
  3. Assets & RMM: Check out the new alerts charts at the top of the page, many can be clicked to drill into the data easily too. More info here.
  4. Reporting: We added Customer RMM and Executive Summary Reports to help you stay in touch with your clients. More on that here.
  5. Ticket Comments: We’ve updated the Ticket Comments section to be “Ticket Communications!” We’ve rearranged some things to make it easier to see what’s going on, and changed the functionality to make it more user-friendly. Read more in our blog post here.
  6. Custom Ticket Workflows: Customize your Ticket creation workflow to include only the fields you desire! Make it your new default to override the current flow. More info here.
  7. Scripting: The Scripts module now has a revamped scheduling page! Instead of just listing what’s being sent to the devices now, it now contains a list of those Assets with a scheduled script assigned, and it has bulk deletion available for the scheduled script executions. More information on this here.
  8. Policies: Added more options to customize the system tray menu: dividers, text labels, run commands, and more.
  9. Mailer: Use the “plus” symbol next to the Customer Search section of your Mailer campaigns to target messages to a certain Customer type!
  10. Assets & RMM: We improved the Overview tab to be more clear about unmanaged AV being present or not. RMM Alerts can now be accessed from the Assets & RMM page by using the “View” dropdown menu.
  11. Main Dashboard: We added Asset Alerts graphs to the main dashboard, as well as “Tickets Updated Today.”
  12. Automated Remediation: Added a condition to Automated Remediation to filter on Asset Custom Fields.
  13. Ticket Timer: We made some minor changes to let you handle Ticket timer entries better! Now you can undo the ‘charged’ status of a time entry if you have or will delete the Ticket charge, so you can make any updates needed and re-charge it.
  14. API: We added Product category support to the API for creating/updating Products.
  15. API: We have added Vendor IDs to Products.
  16. API: The API now supports adding and/or deleting photos from Products.
  17. API: We fixed the ability to scan Estimate barcodes on our mobile apps.
  18. Leads API: Now the query filter has been fixed for the leads endpoint in the API.
  19. Invoice API: We fixed the Payments detail endpoint to include payment details when the Invoice was part of a multi-invoice payment. This used to show the Invoice as having no attached payment.
  20. Scripting: Now you can clone a Script with a click from the list or detail view.
  21. Scripting: Now our custom Powershell module includes some awesome helper functions for working with Tickets in the PSA. You can create a Ticket, add a timer entry to it, add a comment, and update the status.
  22. Scripting: You can now delete Script files.
  23. Imports: Business Name can now be one of the two fields required for a Customer import.
  24. Policies: We fixed the pagination on the Policies index page.
  25. Custom Widgets: In Custom Widgets you can now choose the minimum notice time for Appointments for each widget, instead of just using the account default.
  26. Custom Widgets: In the Customer Detail portion of a Custom Widget flow, you’re now able to toggle mobile number off, like address can be toggled off.
  27. Ticket Charges: You can now adjust the quantities in Ticket Charges for any items that are not maintain-stock items.
  28. Misc: Customer, Asset, and Ticket pages will no longer show the tutorial message when no results are found for a search.

May

  1. Quickbooks: Syncro Purchase Orders can now automatically become Bills in Quickbooks! Find out more in our blog post here.
  2. Syncro Live:
    • Syncro Live now works in Firefox!
    • We’ve added file download functionality.
    • You can now copy and paste inside the Syncro Live Powershell and Command Line Terminals.
    • And more!
  3. Customer Wiki: Syncro’s Customer Wiki is now a Documentation Center that can contain internal vs. client-facing documents, can assign documents to a particular client or all clients, and allows template tags to be used making duplicating pages much quicker! We’ve also added the ability to clone pages.
  4. Custom Ticket Workflow improvements:
    • Existing Workflows will update with account changes (like adding a mobile number text field for Customers).
    • Canned Responses are now available in Ticket Workflows.
    • You can now add and/or remove sections “on the fly” while using a Ticket Workflow.
    • Creating a Ticket from the Customer Details page now uses the default Ticket Workflow.
    • Workflows now respect rules about emailing Customers upon Ticket creation.
    • You can now add multiple Assets in Ticket Workflows.
    • Fixed an issue with Assets created through a workflow not attaching to Customer/Contact.
    • Due dates entered in a workflow now save properly and are formatted correctly.
    • We’ve hidden disabled Custom Fields.
  5. Canned Responses: You can now efficiently organize responses by assigning them to a category, as well as search for them via our new search function or by filtering within the canned responses pop-up window.
  6. Purchase Orders: When adding a shipping cost to a PO, it now evenly splits the cost to each line item on the PO.
  7. Windows: Now you can optionally have our agent not touch the local Windows Updates settings. This is useful if, for example, you’re installing the agent on a Windows Server or are using a Windows Patch Management solution from another vendor.
  8. Windows: Added new functionality to System Tray. You can now run files, cmd commands, show plain text, add dividers, and open URL’s as a part of the System Tray Menu Entries. This is configured in Policies.
  9. Assets: We’ve moved Asset Custom Fields out from the pop-up view, and onto the Asset view!
  10. Assets: We now provide Network Adapter information in the Asset details view, such as IP Address, Network Adapter Name, etc.
  11. Scripting: The Scripts page will now show up to 150 scripts at a time, and paginate from there.

July

  1. Ticket Worksheets: Check out the latest updates we’ve made to Ticket Worksheets here and here. Here’s a quick summary of each:
    • Ticket Worksheets now appear in their own section within the Ticket Overview page, as opposed to being in a separate tab as they were before.
    • Worksheets in Portal: We’ve added the ability to show public Ticket Worksheets within Tickets that appear in the Customer Portal.
    • Required Worksheets: You now have the ability to make Ticket Worksheets required to be completed by your techs.
    • Security Settings: We’ve added new security settings for Ad Hoc Worksheets, creating/editing/deleting Worksheets, etc.
    • Printing Worksheets: Worksheets now have a nice print view.
  2. Ticket Splitting: We’ve added the ability for you to split Tickets from a comment using the actions menu, so you can instantly create new Tickets from existing Tickets when you deem necessary! To find out more, view our blog post here.
  3. Ticket Communications: We’ve made a couple of key updates to email communication within Tickets, such as:
    • Adjusted the default email subject to use the Ticket subject instead of a generated subject with the account name.
    • Custom Ticket email subjects: You can now use the Ticket and/or Customer template tags in Ticket Communication subjects.
    • We added a new template tag, {{ticket_public_comments_for_email}}, which will show the email thread history so your Customers understand what Ticket is associated with the communication.
    • We’ve added a new setting to disable a tech’s name from appearing in the Ticket email communication header. Please note that this will not affect other areas where the tech’s name is being used. Head to Settings > Ticket Preferences > Advanced to adjust.
    • To find out more, read our post here.
  4. Mailbox: Mailboxes can now automatically assign a Ticket Status and/or Issue Type, in addition to assigning to a technician, when Tickets are created from inbound emails. More information in our blog post here.
  5. Customer Portal Security: We’ve added a new security setting to control whether access to the Customer Portal is blocked when there is an unclaimed portal invitation. This is turned off by default, meaning Customers who have not set a password can still access the Portal, and can be adjusted to the previous default version via your Customer Settings. More information in our blog post here.
  6. Ticket Automations and Remediation: We now use your account sender email instead of “noreply” as the sender, so if a Customer replies to an email, your automations can appropriately create a Lead or Ticket.
  7. Ticket Timer Entries: Now you can automatically “round up” your ticket timer entries to the nearest 5, 15, 30, or 60 minutes. Head to Settings > Tickets Settings > Advanced to find it.
  8. Assets CSV Export: We’ve added “Customer Name” to the Assets CSV exports.
  9. Ticket Communication Replies: Now, when a Customer/Lead replies to a Ticket, we’ll show you their email address, so you can tell when it was a cc’d Contact vs the main Contact.
  10. Search all the Things: We now show price again for Products!
  11. Payment Profiles: We’ve made the expiration date and the cc-last-4 editable in the Customer Detail page.
  12. File Upload: We now allow larger file uploads in most places, from 12MB to 20MB.
  13. Asset Quick View Modal: Secret (encrypted) fields now work properly in the Asset Quick View Modal.
  14. Policy Script Scheduling: You can now pick a day of the week and/or time of day to run scripts when using the Policy to schedule scripts.

August

  1. Quick View Modal: We have launched and added the Quick View Modal throughout various areas of the platform. Our latest additions include:
    • Customers and Tickets: More info here.
    • Invoices and Estimates: More info here.
    • The RMM Alerts Page!
    • Search all the Things
  2. Assets: You may now customize your Asset table columns to include only the information you find valuable. Check out this post for more info.
  3. CPU & RAM Usage Alerts: You now have access to CPU & RAM Usage Alerts within Policies! Read more here.
  4. Community Script Library: This powerful community tool is no longer in Beta! Here are some of our latest and greatest, most popular scripts. Be sure to learn more about this feature in our Help Center article here.
    • Product Keys: Get product keys and store them in a custom field called “Product Keys.”    
    • CCleaner-Cleanup: Download CCleaner if not already installed, and run a cleanup task.    
    • Fix Filesystem: Runs “sfc /scannow”, “dism.exe /online /cleanup-image /CheckHealth”, “dism.exe /online /cleanup-image /ScanHealth” and if any errors are found in those 3, it runs “dism.exe /online /cleanup-image /startcomponentcleanup” and “dism.exe /online /cleanup-image /restorehealth.
    • Get List of Installed Applications: Gathers a list of all installed applications.
    • Speed-Test: This is based on https://github.com/zpeters/speedtest/releases and will run a command line internet speed test and save the value in the log and a custom field if you add one. Add an Asset Custom Field with the name “Internet Speed.”
    • Remove Bloatware Apps: Removes Windows 10 Bloatware such as People, Bing stuff, etc. (thanks Steven Grabowski!).
  5. Tickets: We added a realtime notification if the Ticket you are looking at has been updated.
  6. Tickets: We’ve added a variety of “quality of life” improvements to the Tickets module. These include:
    • Email address now attaches to Customer replies on Tickets, so you know who is responding to a Ticket Communication.
    • We’ve updated the “Additional CCs” field within the “Ticket Info” section of a Ticket to auto-populate email addresses as you begin typing them into the field.
    • A warning prompt will now appear when attempting to create a new Invoice from a Ticket that already has an open, unpaid Invoice attached to it. You can disable this in the Admin > Ticket Preferences > Advanced section of your account.
  7. Scribble Custom Field: We added a new custom field type to Customer, Asset or Ticket custom fields which provides a field for drawing whatever you’d like, similar to a signature custom field. This “scribble” is this saved within the Customer, Asset or Ticket for easy access.
  8. Contracts: You now have the ability to clone Contracts! This makes it easy to build a Contract template, and then clone it to use for other clients if you use a similar Contract more than once. More info here.
  9. Contracts: You can now blacklist Products on Contracts to prevent users from adding certain products to ticket charges for the Contract Customer.  This is especially helpful if a Customer is only billed a particular labor rate, as you can blacklist all labor rates besides you want to use for the Customer.
  10. Policies: We’ve updated the User Interface of the Edit/Create Policy page to be much more legible.
  11. Notifications: We added a notification setting for when Scripts fail.
  12. RMM: We can now autofill custom RMM Alerts from Powershell Scripts for Automated Remediation conditions.  Autofill results found from your scripts will begin with “Custom Script:” so you know which RMM Alerts you created.
  13. RMM: You can now mute RMM alerts from 1 hour to forever for a certain Asset or all Assets to help control how and when you want to be alerted.

September

  1. Mailbox: We’ve updated the Ticket CC capabilities within automatic Ticket creation via Mailbox. Find out more here.
  2. PDF templates: No more low resolution logos in PDF Templates! Learn more here.
  3. Contacts: We’ve added Custom Field capabilities to Contacts. View these updates here.
  4. Misc: We added more options to the “+” new action drop down menu
  5. Assets: You can now sort Assets by a few columns, such as “name.” More updates coming soon!
  6. Assets: We updated Asset filtering by Customer/Site and Type.
  7. Assets: We added a “Maintenance” mode to mute all alerts on an Asset for a specified amount of time (from 5 minutes to 7 days).
  8. Assets & RMM: Added “Updated” field to the list of fields shown.
  9. Reports: We added four new Reports to the Scheduled Reports feature. You can now select Daily Payments, Daily Invoices, Sales Tax Report, and Sales Detail to generate on a schedule.
  10. Reports: Customer Name and a link to the Customer now show on the MAV Billing report.
  11. Contacts: We added “Title” to Contacts.
  12. Contacts: We adjusted the way you view Contacts within a Customer to be a better user experience.
  13. Tickets: Newest Tickets now show at the top of the page by default!
  14. Tickets: You can now copy/paste files onto a Ticket to upload them as an attachment. Drag-and-dropping files works, too.
  15. Installer: We added a section to the installer download modal that shows you how to install via command line.
  16. Customer Portal: You can now redirect clients to another URL instead of the Customer Portal.
  17. Policies: We updated the UI on the Policy edit page, and resolved an issue with saving Third Party Patch Policies on Policies with Windows Updates disabled.
  18. Scripts: We added a new function to the scripting module to clear alerts.
  19. Autotask Importer: We’ve made improvements to the Autotask importer so data imported is more useful.
  20. Automated Remediation: Trigger Categories will now pull in custom RMM alert triggers defined in your scripts.
  21. Xero Beta: Improved integration to process requests quicker.
  22. Template tags: We added new template tags: {{contact_name}}, {{contact_firstname}}, {{contact_lastname}}, {{contact_id}}.

October

  1. Ticket Timers: You can now run multiple Ticket Timers at once! Find out more here.
  2. Assets: You can now search for Assets with missing applications, installed applications, or specific versions of applications! In addition, you can get notifications when new software is added to an Asset. Check out more details here.
  3. Scripting: You can now use platform and runtime variables in powershell scripts.
  4. Scripting: We added the “Syncro Internal: Reboot” and “Syncro Internal: Run Antivirus” scripts to the “Favorite Scripts” shortcut.
  5. Scripting: We added a search feature to the script run dropdown. Now, you can search all your scripts when scheduling them to run anywhere in Syncro.
  6. Assets: The Customer column now links to your Customers.
  7. Assets: Newest Tickets now show at the top of the page by default!
  8. Assets: The custom information about Assets is now entirely viewable from the Asset’s page.
  9. Invoices: Recurring Invoice line items now have the option to be added to an Invoice once. This is great if you’d like to bill your client for a one-time charge during the current billing period, such as a setup fee, but have this item automatically removed in future Invoices.  
  10. Invoices: We have added a new setting in Invoice Preferences to “Auto email receipt for Portal payment.” Now,  when a Customer makes a payment in the Customer Portal, you have the option to automatically email them a PDF of their payment receipt.  
  11. Tickets: “Quick Resolve” for Tickets under the actions dropdown menu allows you to quickly resolve a Ticket and return to the Ticket list!
  12. Tickets: When selecting a Ticket from a dropdown, you can now see a truncated Ticket subject to help you quickly identify the Ticket you want to choose.
  13. Ticket Timers: You can now edit the default description of Ticket Timer Labor Charges! There is a new setting in Ticket preferences that allows you to set the default Ticket charge description, and accepts Ticket template tags.
  14. Template Tags: We’ve added new Ticket template tags: {{ticket_timer_notes}} {{ticket_timer_tech}} {{ticket_timer_date_and_times}} {{ticket_timer_date}} {{ticket_timer_start_time}} {{ticket_timer_end_time}} {{ticket_timer_total_hours}} {{ticket_timer_total_minutes}} {{ticket_number}} {{ticket_subject}}.
  15. Autotask Importer: The Autotask importer has improved! It now applies the Ticket status, creator, assignee, closer, and last user to update the Ticket for all imported Tickets.
  16. Atera Importer: You can now import your basic Customer data from Atera. Contact support to get started at help@syncromsp.com.
  17. Quickbooks: We improved the sync times and improved request process for QuickBooks Online and Desktop.
  18. Caller ID Popup: When a call comes in prompting the caller id popup, it now will show a link to an open Ticket assigned to the Customer associated with the call’s phone number.
  19. Outlook: Appointment reminders now default to 60 minutes prior to the appointment instead of 15 minutes.
  20. Stripe: Stripe’s new API is higher security for PCI compliance.
  21. Zapier: We added “Contact-Created” to the notification center.
  22. Importing Customers from CSV: If you have multiple Customers who share the same phone number, you can now import them successfully! To do this, add a new column called “skip_phone_matching” in the Customer Import CSV and then put TRUE for each of the Customers who share the same phone number.
  23. Contacts: We’ve added a link to Google Maps for Contacts with a street address.
  24. Ticket Communication: Ticket CC’s who belong to users of your Syncro account will now appear in bold, and display an icon to easily differentiate when an internal email address is CC’d vs an outside contact.
  25. User Interface: We updated the icons used throughout the app, and added some new ones for use within Customer custom fields! Check them out
  26. Misc: Hovering over an Appointment from Tickets and Customers now shows the owner in the tooltip.