These updates significantly improved the usability and stability of the ticket system and its communication interface. We focused on resolving critical loading and processing issues, including fixing an issue causing some tickets to not load and bugs preventing both file attachments and tickets from loading under certain circumstances. Additionally, we addressed performance by fixing an issue that caused the Quick Resolve button to take 15 seconds to process. Usability fixes improved the communication interface by ensuring the Restore function correctly applies restored text and works after a page refresh, preventing Canned Responses from being inserted incorrectly, and fixing display bounds broken by long Rich Text comments. Finally, we enhanced external workflow by resolving an issue preventing time entries from Toggl from importing, and improved internal configuration with a quality-of-life update that alphabetized the Ticket Custom Field dropdown list.
