This comprehensive update delivered significant quality-of-life and time-tracking improvements while enhancing the overall ticket management workflow and system stability. A major workflow enhancement now allows edits on the ticket page without a full page refresh. New features include the ability to pause ticket timers and ensuring recurring tickets correctly auto-associate assets while preventing duplicate ticket creation. Key fixes addressed time and financial accuracy, ensuring pausing SLA timers no longer results in negative values and resolving bugs that caused unexpected duration calculations for Ticket Charges. We also addressed multiple usability and display issues: ensuring the “Warn if uncharged time” setting pops up correctly, making the Labor Log conform to smaller screen resolutions, resolving problems where line breaks added through automated remediation did not display in the rich text editor, and fixing an issue where some assets did not appear in the linkable list. Finally, system stability was boosted by eliminating a 500 error when modifying views and fixing the Ticket Index view switching glitch, while multiple editor bugs were resolved, correcting issues like unexpected cursor jumps, random attachments on copied comments, and HTML display in custom fields.
