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Our Platform

XMM^TM Platform
Learn more about the core RMM, PSA, and Microsoft 365 management features of our unified IT platform.

Platform Overview

RMM

Monitor unlimited endpoints, run scripts, deploy patches, customize alerts, and proactively address potential issues before they become problems.

Patch Management

Remote Access

Scripting

PSA

Supercharge operations with smart ticketing, worksheets, automated billing and invoicing, reporting, and other high-impact features.

Help Desk

Ticketing

Billing & Invoicing

Microsoft 365 Management

Manage complex Microsoft 365 environments across infinite locations and devices with multi-tenant capabilities from a single dashboard.

Identity Management

Security Baselines

Security Assessments

Cloud Backup

More Platform Features

Automation & AI

Network Discovery

Integrations

Mobile App

Security

Roadmap
Solutions

Learn how Syncro can help your MSP or IT team work more efficiently and more effectively.

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Syncro for MSPs

Make Syncro the engine room of your business. Get the core RMM, PSA, and Microsoft 365 multi-tenant management features you need with the best MSP software to grow your business — backed by our no-contract, flat per-user pricing.

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Syncro for IT Teams

Increase your team’s efficiency and provide better service to your users with Syncro’s cloud-based integrated platform, the best IT management software for hardworking IT teams. Get robust endpoint management, reporting, automation, and other essential features.

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Featured Resources

Webinars

Syncro Release Webinar: December 2025

Podcasts

How AI is Changing Cybersecurity for MSPs and SMBs
Why Syncro

Find out why Syncro is the ideal choice for MSPs or IT teams looking to grow and build efficiency.

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Compare Syncro

Compare Syncro to other solutions that users often consider when looking for an IT platform. See what sets Syncro apart to help you make the right decision for your business!

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Customer Stories

We’ve helped thousands of Managed Service Providers (MSPs) and IT teams grow and increase their efficiency, while streamlining operations and saving costs.

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Featured CONTENT

“What the Syncro platform and its automation capabilities have done is allow me to elevate people within our organization, actually focusing on what they truly want to do and not just fixing broken computers or technology.”
— Vincent Williams, CEO, Orchestrate Technologies

Read Orchestrate Technologies’ Story
Pricing
About Syncro

Learn about our company, our commitment to continuous improvement, and to our customers.

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Leadership Team

Meet the executive team powering Syncro’s growth and innovation.

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Roadmap

Discover our newest features and explore planned future updates!

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Careers

Join Syncro as we continue to reshape the IT services industry.

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Media Room

Explore recent press coverage, download our media kit, and more.

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Featured Content

Syncro CEO Michael George on how MSPs can thrive without mastering AI

Read at Forbes.com
Resources

Tap into our knowledge base of webinars, reports, and other valuable resources for MSPs and IT teams.

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Resources for MSPs

A curated collection of essential resources for Managed Service Providers (MSPs) who want to drive growth and enhance efficiency.

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Resources for IT Teams

A curated collection of essential resources for internal IT teams and systems admins who want to be more efficient and more proactive in their work.

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Resources for Emerging MSPs & Startups

A curated collection of essential resources for IT professionals who are just getting started with MSP services and IT management software.

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Resources by Topic

RMM

PSA

Syncro News & Updates

Sales & Marketing

Pricing & Profitability

Business Operations

Featured Resources

Guides

2025 MSP Industry Survey: Microsoft 365 Management & Security

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Syncro Snapshot

New Free M365 Security Assessment Tool Learn More ×

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Page

Pause Ticket Timers

Allows users to pause ticket timers, preventing the need to stop and restart, which creates a single entry and reduces line items on bills. Learn More

Oct 10, 2025

Allows users to pause ticket timers, preventing the need to stop and restart, which creates a single entry and reduces line items on bills. Learn More