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Multiple Templates for Tickets and Estimates in Syncro RMM & PSA

Release Updates

Not too long ago we released the ability to have multiple invoice templates, which allows you the freedom to set the default template used on a per-customer basis, as well as alter the template used for one-off invoices. A lot of users absolutely loved this feature, and asked us to extend this to estimates and tickets as well. So, we went off and built just that!

You’ll see that just like with invoices, you can now set a custom name per-template, as well as assign a global default. On the customer record, you’ll see new options to set your default estimate and ticket template, in conjunction with your default invoice template and terms. Lastly, on estimates themselves, you’ll now be able to set the estimate template post-creation if you want to.

So, that’s our new update to estimate and ticket templates, available starting later today.

To learn more about using templates within Syncro, check out our Templates Help Center article.

Not currently using Syncro? Sign up for a free one-on-one product tour here.

Cheers,
The Syncro Team

Ian Alexander

Ian Alexander

Co-founder and Channel Chief at Syncro. Always trying to find ways to help MSPs. Former MSP tech and break-fix owner. Basketball player, human and dog dad. Grew up in Berkeley, living in Sacramento.

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