Syncro Release Notes

August 16, 2021 Release Notes for Syncro RMM & PSA

Liongard launched an integration with Syncro. Learn more here. We also added pagination to the Open Balances by Customer Report to easily view all open customer balances without having to export to CSV.

Bug fix: We fixed an issue with the Office 365 Calendar integration where Private Appointments created in Office 365 would sync over with appointment details.

Bug fix: We fixed an issue when making payment in the Customer Portal where selecting the Pay Now option for an Invoice would not automatically carry over the balance due and it would have to be entered manually. 

Bug fix: We fixed an issue in the Contacts section of the Customer Detail page where the Search field only returned results for current page when multiple pages of contacts exist.

August 9, 2021 Release Notes for Syncro RMM & PSA

We released the new Internal Report Builder which lets you build and create reports with customized elements that can be viewed on-screen, as a PDF, scheduled to run on a regular basis, and emailed to your users. The new feature looks and operates similarly to our Executive Summary Report Builder, except you can tailor each block to an individual customer or all customers. Learn more here.

Bug fix: We fixed an issue with the Automated Remediation module where the Agent Offline Category condition would not run when using the “Is” operator.

Bug fix: We fixed an issue with the Executive Summary Report Builder where the Remote Access Module would not populate the “All Remote Access Sessions” metric correctly.

Bug fix: We fixed an issue with AutoPrinter v1 where authentication would fail at login.

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments” field would not accept multiple, comma-separated email addresses.

July 15, 2021 Release Notes for Syncro RMM & PSA

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments”field would not accept multiple, comma-separated email addresses. 

Bug fix: We fixed an issue with the Executive Summary Report where the Script Statistics visual block did not filter by customer as expected.

Bug fix: We fixed an issue with the Executive Summary Report where the Labor Hours visual block set to a 12-month period would not filter by customer as expected.

Bug fix: We fixed an issue where the SNMP tab on Asset detail pages would intermittently fail to load.

July 2, 2021 Release Notes for Syncro RMM & PSA

You can now create Ad-Hoc Bundles on-the-fly for your customers, directly from the Estimate and Invoice Detail pages. For more information on this feature, check out our Ad-Hoc Bundles Help Center article.

Bug fix: We fixed an issue when upgrading from a Trial Account where attempting to create a New User from the subscription sign-up page would fail.

Bug fix: We fixed an issue where the Quick Launch options from Search All The Things would open in the current browser window rather than in a new tab.

Bug fix: We fixed an issue where $0.00 Invoices generated from Recurring Invoice schedules would not email customers despite the ‘Email Customer’ setting being enabled.

Bug fix: We fixed an issue with the Pax8 integration where attempting to launch Pax8 from our application would not redirect as expected.

June 24th, 2021 Release Notes for Syncro RMM & PSA

We released a native integration with Splashtop, replacing the former Syncro Live Remote Access tool. Learn more here.

We’ve added the new Splashtop End User Charges Report to easily view which of your end users have Remote Access enabled in addition to your Estimated Billing.

Bug fix: We fixed an issue with Backup Line Items in Recurring Invoice schedules where Custom Branding was not respected in the Item Name section of Invoice PDFs.

Bug fix: We fixed an issue with Scheduled Reports where changing the Report Template of an existing schedule would cause the schedule to revert to default settings.

Bug fix: We fixed an issue with Mailer Templates where enabling a template would not apply the email body text as expected.