Syncro Release Notes

May 2022 Release Notes

Issues Resolved:

Assets:

  • Resolved a condition that caused a “500 error” when attempting to edit Assets with a specific custom field name

Backgrounding Tools:

  • Updated RMM Settings Text to ‘Show Backgrounding Tools Remote Access Session Indicator By Default”

Integrations and Add-Ons:

  • Improved Webroot Integration back-end to enhance the overall experience (specifically, uninstall/re-install tasks)
  • Improved Webroot Integration to prevent duplicate devices in Webroot Dashboard
  • Improved Splashtop BYO accessibility when Syncro Splashtop is not used
  • Resolved an issue with Dropbox Integration where the App Card occasionally caused a “500 error” that in some cases caused backups to not sync as expected
  • Resolved an issue where Emsisoft licenses would show an incorrect license expiration date

Mac Agent:

  • Resolved an issue where some assets did not appear in the Syncro dashboard after a successful installation
  • Resolved an issue where two tray icons might appear where there should only be one
  • Improved chat functionality to remove the potential for sent messages to show up twice

April 2022 Release Notes

New Additions:

Issues Resolved:

Alerts:

  • Resolved an issue where an SMTP Alert would be generated even though the threshold was not met

Assets:

  • Resolved an issue where clicking on an Asset Record would cause a “500 error” unexpectedly

Automated Remediation:

  • Resolved an issue where a “504 Timeout” error would occur when trying to access Automated Remediation

Backgrounding Tools:

  • Resolved an Issue where Backgrounding Tools Session Start Time did not appear on Asset Activity Audit Reports

Customers:

  • Resolved an issue that caused the “Expiring Stored Credit Card” email not to send as expected
  • Resolved an issue with International Addresses not filling in as expected when using Auto-Complete

Estimates:

  • Resolved an issue where an error occurred when trying to send approved Estimate charges to a ticket

Invoices:

  • Resolved an issue where recurring invoices would continue to run after being deleted
  • Resolved an issue where quarterly recurring invoices were displaying an incorrect estimated price on a contract details page
  • Resolved an issue where the Overdue Invoice button would occasionally not function properly
  • Resolved an issue where Pending Items “Add Item to Invoice” would sometimes incur a delay before processing
  • Resolved an issue where clicking “Add Items to Invoice” multiple times would add multiple instances to an Invoice
  • Resolved an issue where Invoices over 30 days old were not showing on the invoices page
  • Resolved an issue with multi-page Invoices that caused Line Items to reorder unexpectedly
  • Resolved an issue where a “504 Timeout” error would occur when attempting to add ticket charges by ticket start time to an invoice

Integrations and Add-Ons:

  • Resolved an issue where a Splashtop installer would be flagged as a false positive virus when scanned by Antivirus software
  • Resolved an issue that caused Splashtop BYO permissions to reset
  • Resolved an issue where adding an Emsisoft Device Scan to a policy would not save as expected

Mac Agent:

  • Resolved an issue where incorrect values for CPU and RAM were incorrectly reported when the policy was set above 90%

Part Order:

  • Resolved an issue where certain conditions caused a “504 Timeout” error when attempting to create a Part Order
  • Resolved an issue with creating a new Part Order from an existing ticket that would not show the ticket number as expected

Policy:

  • Resolved an issue where Windows Update Management Policy would not show Name or Reboot field data correctly
  • Resolved an issue where Windows Update Patch Management did not display Available updates in some instances

Reports:

  • Resolved an issue in the Vulnerable System Report that would cause some visual elements to move on the screen unexpectedly
  • Resolved an issue where exporting the Activity Audit Report to PDF would contain no data
  • Resolved an issue on the Executive Summary where “hours spent” would not include hours from $0 labor charges
  • Resolved an issue that caused Scheduled Reports not to run as expected under certain conditions
  • Resolved an issue that caused failed Scheduled Reports to not show up in the “To Do” notification window.

Scripts:

  • Resolved an issue that caused scheduled times to revert despite saving

Tickets:

  • Resolved an issue where the “Ticket Type” dropdown would not show the correct values in certain instances
  • Resolved an issue that caused an error when adding a new asset to a ticket that included a long and short name
  • Resolved an issue where Ticket Labels that included Custom Fields would incorrectly display HTML code
  • Resolved an issue that caused “Tickets Per Active Customer” to display “N/A” on the dashboard
  • Resolved an issue that caused multiple Appointment Emails to be sent after the Appointment was completed
  • Resolved an issue that caused Recurring Tickets not to run as scheduled
  • Resolved an issue that caused the “Appointment was created” email not to send if “Automatically Add Ticket Charge” was enabled

March 2022 Release Notes

Issues Resolved:

Assets:

  • Resolved an issue where asset custom field dropdowns displayed the ID instead of the correct string (actual) value

Invoices:

  • Resolved an issue that caused some invoices to not appear in certain instances
  • Resolved an issue where auto-generated line item charges were improperly displayed out of their expected order
  • Resolved an issue where ticket charges could no longer be added to new invoices when the original invoice was deleted

Policy:

  • Resolved an issue where some top folder setup scripts would not be inherited properly

Reports:

  • Resolved an issue where the Sales Tax Report PDF output would occasionally display an incorrect currency symbol after changing countries
  • Resolved an issue with the “quantity” column being misaligned in the Pending Ticket Charges Report

Search:

  • Resolved an issue where disabled Products would no longer appear in searches

Tickets:

  • Resolved an issue where pending ticket charges would occasionally still be associated with a deleted invoice

Miscellaneous:

  • Resolved an issue that caused some popup windows (details windows) to display smaller than anticipated

February 2022 Release Notes

Issues Resolved:

Appointments:

  • Resolved an issue where the Appointment Reminder Email Template would not reset to default as expected

AutoPrinter:

  • Resolved an issue where certain printers would cause AutoPrinter to print extra blank space before and after the actual receipt details, causing longer than expected receipts

Customers:

  • Resolved a trio of issues surrounding address lookup / autocomplete, that caused data to be improperly entered into their correct field(s)
  • Resolved an issue where the setting “Disable Address Autocomplete” was not working as expected

Invoices:

  • Resolved an issue where unbilled time entries would not properly release after deleting an invoice
  • Resolved an issue with Ad-Hoc bundles where the improper currency was displayed in error

Integrations and Add-Ons:

  • Resolved an issue that caused some Webroot usage data to be incorrect
  • Resolved an issue that caused some BitDefender malware detections to not properly alert in Syncro
  • Resolved an issue with the Check-In screen where standard “Referred By” fields were not displayed when expected

Monitoring:

  • Resolved an issue where some specific use cases would cause the Low HDD Free Space alert not to trigger as expected when over the set threshold
  • Resolved an issue that would occasionally cause the Syncro Splashtop agent to display an error: “The session password is incorrect”

Policy:

  • Resolved an issue where Policy Inheritance would automatically deduplicate scripts
  • Resolved an issue that would show old settings after a new Effective Policy was applied to a folder

RMM:

  • Resolved an issue where Syncro Splashtop installations could not be replaced by a BYO Splashtop installer

Reports:

  • Resolved an issue in the Sales Tax Report where the taxable gross line item values did not display correctly
  • Resolved an issue in the Summary By Customer Report that would fail to run with a “504” error code
  • Resolved an issue in the Asset Activity Audit – Scheduled Report where data was not outputting as expected
  • Resolved an issue in the Tickets Without Charges Report where filtered date ranges were not working correctly
  • Resolved an issue in the Vulnerable Systems Report where search criteria was reset if the “Loading Report” message was displayed

Scripts:

  • Resolved an issue where certain scripts could be run locally, but not through the Syncro Agent

Tickets:

  • Resolved an issue where certain conditions would cause paid ticket charges not to clear as expected
  • Resolved an issue where a ticket with a custom status would revert to blank / no status / the default

Miscellaneous:

  • Resolved an issue that caused some popup windows (details windows) to display smaller than anticipated

January 2022 Release Notes

New Additions:

  • Released our brand-new Mac Agent!
  • Added “Policy Folder Name” to Auto-Remediation and Saved Asset Search
  • Added “View In Policy Folder” link to Asset View

Issues Resolved:

Assets:

  • Updated Auto-Remediation and Saved Asset Search to include Windows 11 and Server 2019
  • Resolved an issue where asset “form factor” could potentially show the incorrect device type

Customers:

  • Resolved an issue where an errant message to “Save Contact First” was displayed when attempting to add new Credentials to a contact
  • Resolved an issue where some customer custom fields were not being updated correctly

Invoices:

  • Resolved an issue where scheduled invoices of $0 would not display the correct “Last” or “Next” run date
  • Resolved an issue where some instances and specific use cases would cause a “504” error message when adding pending ticket charges to an invoice
  • Resolved an issue where the “add all” action would not properly assign pending ticket charges to an invoice (> 50 ticket charges)

Integrations and Add-Ons:

  • Resolved an issue where BitDefender would not install correctly on some Mac devices, despite having a Policy where BitDefender was enabled
  • Resolved an issue that caused certain Effective Policies to not include BitDefender as expected

Mac Agent:

  • Resolved an issue where the Syncro Mac Agent would fail to install Splashtop in some cases
  • Resolved an issue where certain variables would cause script output to be blank
  • Resolved an issue where the Syncro Mac Agent “Contact Form” would not display completely after a successful submission

Policy:

  • Resolved an issue with Drive Monitoring where the “Effective Policy” did not match the expected policy
  • Resolved an issue where an Event Log policy would not properly trigger an alert
  • Resolved an issue where certain conditions would cause an Effective Policy to remain empty after a Policy was assigned

RMM:

  • Resolved an issue where an errant “Splashtop Streamer Not Found” would be displayed, despite it being installed
  • Resolved an issue where a communication error would occur if Splashtop configuration did not apply properly during installation

Reports:

  • Resolved an issue in the Internal Report Builder that would cause templates not to show in the dropdown correctly
  • Resolved an issue in the Executive Summary Report where Windows Update Metrics would not be displayed as expected
  • Resolved an issue in the Executive Summary Report where Windows Update Coverage would incorrectly display managed assets as unmanaged

Scripts:

  • Resolved an issue where Script Variables would not save properly if dropdown variables were not entered before navigating to another screen
  • Resolved an issue where certain cases would cause recurring scripts not to run at their scheduled times

Search:

  • Resolved an issue where search would not properly display Customer search results

Tickets:

  • Resolved an issue where Ticket Issue Types with special characters could not be renamed
  • Resolved an issue where Ticket Automation would not work correctly when also using an “After Business Hours” condition

December 2021 Release Notes

Issues Resolved:

Admin Templates:

  • Resolved an issue where “Resolved Email Templates” were not available to use

Invoices:

  • Resolved an issue where the “add any pending ticket charges” setting was not honored when cloning a Recurring Invoice Template
  • Resolved an issue where Recurring Invoices would reset a bundle description to an item description during actual invoice generation

Splashtop:

  • Resolved an issue where certain conditions on Mac would cause Syncro Splashtop to fail to connect

Mac Agent:

  • Resolved an issue that caused the Mac Agent to display an overly large Syncro logo
  • Resolved an issue that caused the “submit” and “screenshot” buttons were either not working or not displayed properly
  • Resolved an issue where the Syncro Mac Agent would not be able to correctly install the latest Webroot client