Syncro Release Notes

July 16 – 21 2022 Release Notes

Feature Updates:

Bug Fixes:

Alerts and Notifications

  • Resolved a short-duration issue where SMS Text Messages to certain carriers were failing to be received by the recipient

Policy Management

  • Resolved an issue where users migrating from Kabuto and/or RepairShopr to Syncro would not have the latest Policy Inheritance model

Integrations

  • Resolved an issue where AutoPrinter would not auto-print Invoices

RMM Reporting

  • Resolved an issue with the Splashtop End User Charges Report, where contacts were incorrectly listed twice

Invoices

  • Resolved an issue where, in certain circumstances, deleting an item from a multi-page invoice would not update the display as expected

Scripting

  • Resolved an issue where the mouse cursor would be accidentally hidden when in the Script Editor

Tickets

  • Resolved an issue where recurring tickets were not running if a worksheet was attached
  • Resolved an issue in the Tickets tab where the Ticket list would show the issue “Type” dropdown as the “issue” instead of the “type”.
  • Resolved an issue where certain conditions would cause the ticket comments “Restore previously entered information” would not display as expected.
  • Resolved an issue in ticket comments, where pasting text would not move the cursor to the end of the pasted item.
  • Resolved an issue where, in certain cases, opening the Tickets tab would cause a “500 Error” error message

July 1- 15 2022 Release Notes

Feature Updates:

Bug Fixes:

Policy Management

  • Resolved an issue where default policies were not initialized as expected during Kabuto to Syncro migration

Invoices

  • Resolved an issue where Scheduled Invoices may not have run as expected on July 14, 2022

Mac Agent

  • Resolved an issue that caused an “Error occurred during the installation” message to appear when installing the Syncro Mac Agent on macOS Monterey 12.3

Reporting

  • Resolved an issue where setting a scheduled report run date would not save the date as expected

Windows Agent

  • Resolved an issue where the Asset thumbnail of an RDC Windows device would not update as expected

June 2022 Release Notes

Asset Management

  • Resolved an issue where searching for a custom asset field (checkbox type) did not return the expected results

Integrations

  • Resolved an issue where disabling a user-based MFA requirement would erroneously display an error that global MFA was not enabled
  • Resolved an issue where Emsisoft licenses were erroneously reporting “Expired”
  • Resolved an issue where an unexpected login prompt would occur when trying to make a payment through Authorize.net on the Customer Portal

Invoices

  • Resolved an issue where payment retries for a failed transaction did not retry nor send an alert email as expected
  • Resolved an issue that caused invoice line items to not display in the expected order

OS Patch Management

  • Resolved an issue where certain OS Patching conditions were not following the specified Policy
  • Resolved an issue where an erroneous alert would be generated for VSS monitoring, despite no alert policy being specified
  • Resolved an issue where a Policy would not apply on a new device as expected
  • Resolved an issue where Policy Inheritance was not being applied properly
  • Resolved an issue where certain conditions would cause a “500 error” when attempting to utilize Policy Inheritance

Reporting

  • Resolved an issue with the Executive Report where the Alerts Resolved metric was not displaying results as expected
  • Resolved an issue that caused the “Ticket Time Entry” Report display only the date stamp, but not the timestamp
  • Resolved an issue that caused the “Executive Summary” report to display the incorrect value for “Unmanaged” devices

Tickets

  • Resolved an issue where creating a ticket from the Asset Details page would not display the initial description as expected
  • Resolved an issue where the ticket communication log details would not display as expected
  • Resolved an issue where “Mark Resolved & Charge for Uncharged Time” was not functioning as expected
  • Resolved an issue where the ticket due date was not being saved as expected, due to Daylight Saving Time

May 2022 – Part II – Release Notes

Alerts and Notifications:

  • Resolved an issue where an asset would continue to send alerts, even if their policy was changed to no longer send alerts

Customer Portal:

  • Resolved an issue where invoices with a serialized item could be paid, despite not having a serial number linked in the invoice

Contracts:

  • Resolved an issue where “Projected Value” was being calculated incorrectly

Integrations:

  • Resolved an issue where UK VAT Exclusive items were imported into Quickbooks as Tax Inclusive.  VAT Tax in UK now sync to Quickbooks as expected

Inventory:

  • Resolved an issue where during a refund process, selecting “Add to existing RMA”, did not actually add the product to the existing RMA, but rather, started a new RMA.

Invoices:

  • Resolved an issue where editing a particular recurring invoice would sometimes display a ‘404 error’ message
  • Resolved an issue where a recurring invoice without a selected payment processor (but a saved credit card was stored) would automatically fail the attempt to bill, causing a failed billing error.
  • Resolved an issue using “Pay Now” from an Invoice screen, where the payment types would not display as expected.

Mac Agent:

  • Resolved an issue where the Mac Agent would install, however, the asset would not show up as expected in “Assets”
  • Resolved an issue where the Asset Screenshot would display a blue screen or an error “screen recording not enabled”, despite the setting being enabled
  • Added CrowdStrike as a valid AntiVirus provider, previously the agent would report AV as installed, but would not validate CrowdStrike

OS Patching:

  • Resolved an issue where an OS Patch Policy could not be deleted if an asset had an available patch

Policy Inheritance:

  • Resolved an issue where selecting “Change Customers” on the “All Assets” page would not complete as expected, despite a success message.

Purchase Order:

  • Resolved an issue where the “Order Date” would show differently during PO view, versus what was selected during the Purchase Order entry.

PSA Tools:

  • Resolved an issue to prevent “negative time” when editing a time entry (validation added: end time cannot be before start time)

Reports:

  • Resolved an issue where the “Asset Audit” Report CSV did not show ticket numbers as expected in the “ticket” column

Scripts:

  • Resolved an issue where an MSI file that is uploaded to a script would download as another file extension
  • Resolved an issue where Scheduled Scripts would sometimes show an invalid and past Next Run date

Ticket Automations:

  • Resolved an issue where creating a new ticket, and then creating a Ticket Automation, the new Ticket Automation would not run as expected, based on the set schedule.

Tickets:

  • Resolved an issue with Custom Ticket Fields not saving changes as expected
  • Resolved an issue where certain conditions would cause Appointment emails to continue to send after the Appointment Date

May 2022 Release Notes

Issues Resolved:

Assets:

  • Resolved a condition that caused a “500 error” when attempting to edit Assets with a specific custom field name

Backgrounding Tools:

  • Updated RMM Settings Text to ‘Show Backgrounding Tools Remote Access Session Indicator By Default”

Integrations and Add-Ons:

  • Improved Webroot Integration back-end to enhance the overall experience (specifically, uninstall/re-install tasks)
  • Improved Webroot Integration to prevent duplicate devices in Webroot Dashboard
  • Improved Splashtop BYO accessibility when Syncro Splashtop is not used
  • Resolved an issue with Dropbox Integration where the App Card occasionally caused a “500 error” that in some cases caused backups to not sync as expected
  • Resolved an issue where Emsisoft licenses would show an incorrect license expiration date

Mac Agent:

  • Resolved an issue where some assets did not appear in the Syncro dashboard after a successful installation
  • Resolved an issue where two tray icons might appear where there should only be one
  • Improved chat functionality to remove the potential for sent messages to show up twice

April 2022 Release Notes

New Additions:

Issues Resolved:

Alerts:

  • Resolved an issue where an SMTP Alert would be generated even though the threshold was not met

Assets:

  • Resolved an issue where clicking on an Asset Record would cause a “500 error” unexpectedly

Automated Remediation:

  • Resolved an issue where a “504 Timeout” error would occur when trying to access Automated Remediation

Backgrounding Tools:

  • Resolved an Issue where Backgrounding Tools Session Start Time did not appear on Asset Activity Audit Reports

Customers:

  • Resolved an issue that caused the “Expiring Stored Credit Card” email not to send as expected
  • Resolved an issue with International Addresses not filling in as expected when using Auto-Complete

Estimates:

  • Resolved an issue where an error occurred when trying to send approved Estimate charges to a ticket

Invoices:

  • Resolved an issue where recurring invoices would continue to run after being deleted
  • Resolved an issue where quarterly recurring invoices were displaying an incorrect estimated price on a contract details page
  • Resolved an issue where the Overdue Invoice button would occasionally not function properly
  • Resolved an issue where Pending Items “Add Item to Invoice” would sometimes incur a delay before processing
  • Resolved an issue where clicking “Add Items to Invoice” multiple times would add multiple instances to an Invoice
  • Resolved an issue where Invoices over 30 days old were not showing on the invoices page
  • Resolved an issue with multi-page Invoices that caused Line Items to reorder unexpectedly
  • Resolved an issue where a “504 Timeout” error would occur when attempting to add ticket charges by ticket start time to an invoice

Integrations and Add-Ons:

  • Resolved an issue where a Splashtop installer would be flagged as a false positive virus when scanned by Antivirus software
  • Resolved an issue that caused Splashtop BYO permissions to reset
  • Resolved an issue where adding an Emsisoft Device Scan to a policy would not save as expected

Mac Agent:

  • Resolved an issue where incorrect values for CPU and RAM were incorrectly reported when the policy was set above 90%

Part Order:

  • Resolved an issue where certain conditions caused a “504 Timeout” error when attempting to create a Part Order
  • Resolved an issue with creating a new Part Order from an existing ticket that would not show the ticket number as expected

Policy:

  • Resolved an issue where Windows Update Management Policy would not show Name or Reboot field data correctly
  • Resolved an issue where Windows Update Patch Management did not display Available updates in some instances

Reports:

  • Resolved an issue in the Vulnerable System Report that would cause some visual elements to move on the screen unexpectedly
  • Resolved an issue where exporting the Activity Audit Report to PDF would contain no data
  • Resolved an issue on the Executive Summary where “hours spent” would not include hours from $0 labor charges
  • Resolved an issue that caused Scheduled Reports not to run as expected under certain conditions
  • Resolved an issue that caused failed Scheduled Reports to not show up in the “To Do” notification window.

Scripts:

  • Resolved an issue that caused scheduled times to revert despite saving

Tickets:

  • Resolved an issue where the “Ticket Type” dropdown would not show the correct values in certain instances
  • Resolved an issue that caused an error when adding a new asset to a ticket that included a long and short name
  • Resolved an issue where Ticket Labels that included Custom Fields would incorrectly display HTML code
  • Resolved an issue that caused “Tickets Per Active Customer” to display “N/A” on the dashboard
  • Resolved an issue that caused multiple Appointment Emails to be sent after the Appointment was completed
  • Resolved an issue that caused Recurring Tickets not to run as scheduled
  • Resolved an issue that caused the “Appointment was created” email not to send if “Automatically Add Ticket Charge” was enabled