September 23, 2021 Release Notes for Syncro RMM & PSA

Syncro Backups: File and folder picker control added for inclusions and exclusions

Syncro Backups: You can now optionally route backup-related notifications to RMM Alerts in addition to the Notification Center

Syncro Backups: Wildcards are here! You can now use wildcards in file inclusions (e.g. C:\Users\*\Documents)

September 15, 2021 Release Notes for Syncro RMM & PSA

We’ve closed (and continue closing) a wide array of bugs which we’ve detailed below:

Tickets and Invoices

Improvement: We improved the performance and response time of the Ticket Index page.

Bug fix: We fixed an issue where duplicate charges were added to the same Ticket if the user quickly clicks ‘Add to Invoice’ button multiple times.

Bug fix: We fixed an issue where creating multiple Part Orders on the Ticket Detail page was not properly linking them to Invoices created from the ticket. 

Bug fix: We fixed an issue where Ticket Charges added to an Invoice that was deleted were not being made available on the ticket at the time of deletion. 

Bug fix: We fixed an issue where deleting an invoice with many pages of line items would cause a 504 error. 

Bug fix: We fixed an issue where Ticket Workflows were not saving and creating new tickets as a result of required fields set in Ticket Preferences but not accessible in Ticket Workflows

Bug fix: We fixed a permissions issue where non-global admins were unable to “run now” on Recurring Invoice Schedules. 

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments” field would not accept multiple, comma-separated email addresses.

Bug fix: We fixed an issue where in rare cases deleting the ticket associated with an active ticket ticker would result in an error when signing in. 

Xero

Bug fix: We fixed an issue where some accounts were unable to complete syncs with Xero.

Bug fix: We fixed an issue with our API where duplicate requests were being sent to Xero resulting in duplicate bills being created. 

Reports

Improvement: We added pagination to the Open Balances by Customer Report to easily view all open customer balances without having to export to CSV.

Bug fix: We fixed an issue with the Executive Summary Report Builder where the Remote Access Module would not populate the “All Remote Access Sessions” metric correctly.

Bug fix: We fixed an issue with the Internal Report Builder where PDF’s were not correctly rendering visual blocks. 

Bug fix: We fixed an issue where the Internal Report Builder would fail to load if the ‘All Customers’ option was unchecked but a single customer was not specified. 

Bug fix: We fixed an issue in the Internal Report Builder where users were unable to select a template when creating a Scheduled Report.

Bug fix: We fixed an issue with the Executive Summary Report where the Script Statistics visual block did not filter by customer as expected.

Bug fix: We fixed an issue with the Executive Summary Report where the Tickets Report was not loading successfully.

Bug fix: We fixed an issue with the Executive Summary Report where the Labor Hours visual block set to a 12-month period would not filter by customer as expected.

Bug fix: We fixed an issue where the Inventory Changes by Date Report would not successfully.

Bug fix: We fixed an issue where the Performance+ Report would fail to download.

Payments and Customer Portal

Bug fix: We fixed an issue where attempting to pay multiple invoices in the Customer Portal would result in an error. 

Bug fix: We fixed an issue when making payment in the Customer Portal where selecting the Pay Now option for an Invoice would not automatically carry over the balance due and it would have to be entered manually. 

 Bug fix: We fixed an issue where the Customer Portal would fail to load for some customers.

 Bug fix: We fixed in the POS where credit card payments were not respecting the Settings of “Prevent Payment if serial numbers aren’t selected”. 

 Bug fix: We fixed an issue where rearranging Payment Methods would not save and they would revert to their default order. 

Assets and Policies

Bug fix: We fixed an issue where time of day for Script Schedules is not visible on Policies.

 Bug fix: We fixed an issue where the SNMP tab on Asset detail pages would intermittently fail to load.

 Bug fix: We fixed an issue where Splashtop was not properly installing upon agent deployment for some Policies

 Bug fix: We fixed an issue where the SycroWipeScript was not working correctly when attempting to uninstall a MSI package. 

 Bug fix: We removed LINUX from the Operating System dropdown in Saved Asset Search since it is not supported. 

Calendars 

Bug fix: We fixed an issue with the Office 365 Calendar integration where Private Appointments created in Office 365 would sync over with appointment details.

Bug fix: We fixed an issue with the Google Calendar integration where events would take up to 24 hours to sync over.

Miscellaneous

Bug fix: We fixed an issue in Mailer where saving social links would result in an error. 

Bug fix: We fixed an issue with the Automated Remediation module where the Agent Offline Category condition would not run when using the “Is” operator.

Bug fix: We fixed an issue with AutoPrinter v1 where authentication would fail at login.

Bug fix: We fixed an issue in the Contacts section of the Customer Detail page where the Search field only returned results for the current page when multiple pages of contacts exist.

 Bug fix: We fixed an issue where the Purchase Orders Advanced Search options would clear after each search, making it time consuming to refine searches.

 Bug fix: We fixed an issue where purchasing additional SMS Credits was not adding them to the account even though the charge was processed.

Bug fix: We fixed an issue with Inventory imports not recognizing Product Upsells when importing via CSV.

Bug fix: We fixed an issue where editing Password Vault fields would refresh the page when using enter instead of clicking the mouse. 

Bug fix: We fixed an issue where the Product Cost field was accepting non-numeric values.

Bug fix: We fixed an issue where uploading .webp format was causing broken images in the app. 

August 16, 2021 Release Notes for Syncro RMM & PSA

Liongard launched an integration with Syncro. Learn more here. We also added pagination to the Open Balances by Customer Report to easily view all open customer balances without having to export to CSV.

Bug fix: We fixed an issue with the Office 365 Calendar integration where Private Appointments created in Office 365 would sync over with appointment details.

Bug fix: We fixed an issue when making payment in the Customer Portal where selecting the Pay Now option for an Invoice would not automatically carry over the balance due and it would have to be entered manually. 

Bug fix: We fixed an issue in the Contacts section of the Customer Detail page where the Search field only returned results for current page when multiple pages of contacts exist.

August 9, 2021 Release Notes for Syncro RMM & PSA

We released the new Internal Report Builder which lets you build and create reports with customized elements that can be viewed on-screen, as a PDF, scheduled to run on a regular basis, and emailed to your users. The new feature looks and operates similarly to our Executive Summary Report Builder, except you can tailor each block to an individual customer or all customers. Learn more here.

Bug fix: We fixed an issue with the Automated Remediation module where the Agent Offline Category condition would not run when using the “Is” operator.

Bug fix: We fixed an issue with the Executive Summary Report Builder where the Remote Access Module would not populate the “All Remote Access Sessions” metric correctly.

Bug fix: We fixed an issue with AutoPrinter v1 where authentication would fail at login.

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments” field would not accept multiple, comma-separated email addresses.

July 15, 2021 Release Notes for Syncro RMM & PSA

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments”field would not accept multiple, comma-separated email addresses. 

Bug fix: We fixed an issue with the Executive Summary Report where the Script Statistics visual block did not filter by customer as expected.

Bug fix: We fixed an issue with the Executive Summary Report where the Labor Hours visual block set to a 12-month period would not filter by customer as expected.

Bug fix: We fixed an issue where the SNMP tab on Asset detail pages would intermittently fail to load.

July 2, 2021 Release Notes for Syncro RMM & PSA

You can now create Ad-Hoc Bundles on-the-fly for your customers, directly from the Estimate and Invoice Detail pages. For more information on this feature, check out our Ad-Hoc Bundles Help Center article.

Bug fix: We fixed an issue when upgrading from a Trial Account where attempting to create a New User from the subscription sign-up page would fail.

Bug fix: We fixed an issue where the Quick Launch options from Search All The Things would open in the current browser window rather than in a new tab.

Bug fix: We fixed an issue where $0.00 Invoices generated from Recurring Invoice schedules would not email customers despite the ‘Email Customer’ setting being enabled.

Bug fix: We fixed an issue with the Pax8 integration where attempting to launch Pax8 from our application would not redirect as expected.

June 24th, 2021 Release Notes for Syncro RMM & PSA

We released a native integration with Splashtop, replacing the former Syncro Live Remote Access tool. Learn more here.

We’ve added the new Splashtop End User Charges Report to easily view which of your end users have Remote Access enabled in addition to your Estimated Billing.

Bug fix: We fixed an issue with Backup Line Items in Recurring Invoice schedules where Custom Branding was not respected in the Item Name section of Invoice PDFs.

Bug fix: We fixed an issue with Scheduled Reports where changing the Report Template of an existing schedule would cause the schedule to revert to default settings.

Bug fix: We fixed an issue with Mailer Templates where enabling a template would not apply the email body text as expected.

June 11th, 2021 Release Notes for Syncro RMM & PSA

We’ve added the ability to search within the Related Ticket field in our Part Order module.

Bug Fix: We fixed an issue with the Recurring Ticket module where the Ticket Assignee would default to the user creating the schedule rather than the assignee of the original ticket.

May 20th, 2021 Release Notes for Syncro RMM & PSA

Mission Control NOC and Helpdesk launched an integration with Syncro. Learn more here.

CloudRadial launched an integration with Syncro. Learn more here.

In our efforts to improve performance and page load times over the past several weeks, we’ve:

  • Significantly increased the number of servers in our web clusters to smooth out the web application performance 
  • Made various optimizations with how we handle our web request queues
  • Made significant updates to how we manage traffic in our RMM backend

Bug Fix: we fixed an issue with Tickets where Recurring Invoices set to pick up all pending charges on a ticket were setting the Billing Status field to ‘Partially Invoiced’ rather than ‘Invoiced’.