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January 12th, 2021 Release Notes for Syncro RMM & PSA

We applied a security update to the Mac beta agent which may generate a “New Helper Tool” prompt in macOS requesting permission.

We added a prebuilt API Token for configuring the Domotz integration. Learn more here.

Bug fix: We fixed a UI issue where attempting to configure both Runtime and Dropdown Variables in the same Script would cause unexpected results.

January 5th, 2021 Release Notes for Syncro RMM & PSA

We added block descriptions to the Executive Summary Report Builder. Learn more here.

We added a way to quickly and easily run scripts against any number of assets in a directly targeted way. Learn more here.

We added the option to import next year’s holidays in the Business Hours module.

Bug fix: We fixed an issue with the Database Backups integration where attempting to connect to Dropbox was generating an error and would fail to connect.

Bug fix: We fixed an issue with the ‘Add a Custom Holiday’ option in the Business Hours module where there was no option to select the Year in the date picker.

Bug fix: We fixed an issue where navigating to the Customer Detail page would automatically direct to the Contact section.

Bug fix: We fixed an issue where Hidden Comment Notifications no longer included the Ticket Number in the notification subject line.

Bug fix: We fixed an issue in the Asset Audit Report where UI elements in the Customize menu were misaligned.

December 21st, 2020 Release Notes for Syncro RMM & PSA

We added the ability to create multiple Estimate and Ticket templates. Learn more here.

We added the Reporting Period option “Last Quarter” to all Reports that use reporting periods.

Bug Fix: We fixed an issue with the Template Tag {{pay_with_credit_card}} not rendering as expected in Unpaid Invoice Email templates.

Bug Fix: We fixed an issue with the Employee Sales & Commission Report where CSV exports would display the Customer name as ‘(empty)’ for customer records where no First Name or Last Name were present— we now fallback to the customer’s Business Name.

December 10th, 2020 Release Notes for Syncro RMM & PSA

We added more updates to our Executive Summary Report Builder. Learn more here.

We added dropdown variables to scripts. Learn more here.

Bug Fix: We fixed an issue with Recurring Invoices generating ‘Unhandled Exception’ notifications for schedules set to collect pending ticket charges but no pending ticket charges exist.

Bug Fix: We fixed an issue with the Customer Map report not loading as expected.

Bug Fix: We’ve disabled the ‘Hide’ and ‘Show’ options for the Ticket Description step in Ticket Workflows since this is a required Ticket field.

Bug Fix: We fixed an issue with the MSP Dashboard not loading as expected when Syncro is in Fullscreen mode.

December 3rd, 2020 Release Notes for Syncro RMM & PSA

We added a PDF template tag for Ticket Statuses called {{ticket_status}}.

Bug Fix: We fixed the API where /ticket_timers GET requests returned time entries in a different sort order after each execution — they now consistently sort by ‘created_at’ date.

November 25th, 2020 Release Notes for Syncro RMM & PSA

We made several user-requested updates to the Executive Summary Report Builder. Learn more here.

Bug Fix: We fixed an issue where occasionally saving changes and applying to existing devices would save multiple OIDs on recipes.

Bug Fix: We updated the Windows Update Coverage section of the Executive Summary Report to properly count all Assets.

Bug Fix: We fixed an issue where the Edit button for Policies was overlapping the policy name on the Asset view page.

November 13th, 2020 Release Notes for Syncro RMM & PSA

We added the ability to add estimate charges to a ticket with the click of a button. Learn more here.

Bug Fix: We fixed an issue where a Ticket created via Automated Remediation is not assigned to the correct assignee per the contract.

Bug Fix: We fixed an issue where bulk updates to email settings for Contacts were not applying to all the selected Contacts.

Bug Fix: We fixed an issue where new custom fields were not showing as available when editing Agent Contact Form Policies.

November 6th, 2020 Release Notes for Syncro RMM & PSA

We brought Syncro Chat to our mobile apps. Learn more here.

We added new template tags to SNMP. They are:

  • asset_snmp_enabled
  • asset_snmp_host
  • asset_snmp_port
  • asset_snmp_version
  • asset_snmp_community
  • asset_snmp_offline_minutes
  • asset_snmp_auto_resolve_offline

We added Webroot Alerts to the Executive Summary Report.

Bug Fixes to Executive Summary Report Builder:

  • We fixed a bug where adding a visual block for Alerts but not choosing an Alert Type would result in a blank page.
  • We fixed a bug where Assets would show up as unmanaged AV even though a managed AV was enabled.
  • We fixed a bug where Average First Response Time was showing a negative number.
  • We fixed a bug where not all remote access sessions were being counted correctly.
  • We fixed a bug where the Minimum Memory field was not calculating correctly.

Bug Fix: We fixed an issue where the Estimate Index Page was not alphabetically sorting the Customer column as expected.

Bug Fix: We fixed an issue where the OID Recipe Page was limited to a maximum of 15 recipes.

Bug Fix: We fixed an issue with the opt_out_url tag not rendering on emails generated from ticket automation.

October 30th, 2020 Release Notes for Syncro RMM & PSA

We added Internal Ticket Message functionality to Syncro. Learn more here.

We added a new Executive Summary Report Builder. Learn more here.

We added the ability for non-Global Admins to access the Recurring Tickets functionality.

We revamped the Recurring Tickets module to include a new Recurring Ticket button, the ability to add Assets automatically each time a new Ticket is generated, as well as the ability to include Ticket Worksheets.

We made several changes to the SNMP module, including:

  1. SNMP Assets have been merged into RMM assets
  2. SNMP monitoring can now be enabled on any asset type
  3. #2 includes Syncro Devices, so you can monitor a Server on the RMM side, and on the SNMP side through a single asset
  4. All SNMP-related fields can now be filtered in Asset Saved Searches
  5. An “SNMP Enabled” dropdown filter has now been added to the Assets list for quick filtering
  6. You will now be able to merge Assets with SNMP enabled. So if you had a Server as a Syncro Device, and as an SNMP Asset as well, you’ll now be able to merge those together. Merged assets will effectively dedupe OIDs where applicable

Bug Fix: We fixed a UI issue where the security groups drop-down was not displaying properly when creating a new user.

Bug Fix: We fixed an issue where creating a custom ticket status that includes “Resolved” tickets would incorrectly show them when viewing Customer Detail page and filtering for “Unresolved” tickets.

Bug Fix: We fixed an issue where Invoice email open time was showing when the email was sent, not when it was opened.

Bug Fix: We fixed an issue where when creating a recurring invoice from a standalone invoice, bundles would disappear from the recurring invoice template.

Bug Fix: We fixed an issue where a disabled user email was showing as an active user on split tickets.

October 22nd, 2020 Release Notes for Syncro RMM & PSA

We added a drop-down menu to the Tickets section on the Customer Details page. This drop-down can filter Tickets to show Resolved, Not Resolved, or All Tickets.

Bug Fix: We fixed an issue where a new Contact was created despite the email rules settings indicating it should not auto-create new Contacts.

Bug Fix: We fixed an issue where Customers could not access the Customer Portal when using the link in the system tray icon.

Bug Fix: We fixed an issue where Notifications were not firing when the Agent Contact Form is set to auto-assign tickets.