Release Notes

Syncro Release Notes / Changelog

July 7th, 2020 Release Notes for Syncro RMM & PSA

Syncro is now HIPAA Compliant. Learn more here.

We no longer add private Ticket Comments to Appointment descriptions.

Bug Fix: We fixed a bug where SLA breach warning checks were counting non-public comments.

Bug Fix: We fixed a bug that blocked non-admins from running AV scans.

July 2nd, 2020 Release Notes for Syncro RMM & PSA

We’ve added the ability to choose an Invoice Template in the Recurring Invoice Editor. You can now select which template you would like to use for each Recurring Invoice, giving added flexibility and customization.

We’ve added customizable memos to Recurring Invoices.

We fixed UI and search issues with the Script Schedules section of the Policy edit page.

July 1st, 2020 Release Notes for Syncro RMM & PSA

We added a new permission to security groups to disable the Asset thumbnail image.

We added a new Admin Setting in RMM Preferences to globally disable the Asset thumbnail image.

Bug Fix: We fixed an issue where Contacts could not see the “pay with credit card” option on emails if there was no Customer email address present.

June 26th, 2020 Release Notes for Syncro RMM & PSA

We updated a Ticket template tag so Public Ticket Comments can appear as a thread in emails. Learn more here.

Bug Fix: We fixed an issue where an Invoice created from a deposit was not including the assigned Contact from the Ticket.

Bug Fix: We fixed an issue where too many notifications were being generated on Tickets created from rules (Customer replying to an older “resolved” Ticket).

Bug Fix: We fixed an issue with Tickets being created with incorrect due dates, resulting in a new Ticket that is past-due.

Bug Fix: We fixed the filtering on “Breaching SLA Soon” and “Breached SLA” links.

Bug Fix: We fixed an issue where scheduled Executive Summary Report was not always being sent to Customers.

Bug Fix: We fixed an issue where Recurring Invoices could have an ‘expired’ status when a contract past its end date is replaced with a new contract.

June 17th, 2020 Release Notes for Syncro RMM & PSA

We released an update to allow for scripts to not run on offline assets. Learn more here.

We improved the UI of scrolling tables by making the column headings stay anchored at the top of the table as you scroll.

Bug Fix: We fixed an issue where the Marketing Campaign status button was not showing due to long campaign names.

Bug Fix: We fixed an issue where Global Admins were unable to remove scheduled scripts from the Scripting tab on the Asset View page.

Bug Fix: We fixed an issue where ’Breached SLA” count on the dashboard was showing incorrect numbers.

Bug Fix: We fixed an issue where some users with proper permissions were unable to run a scan from the AV tab.

June 11th, 2020 Release Notes for Syncro RMM & PSA

We released updates to the Syncro mobile apps on Android and iOS. Learn more here.

We added the desktop thumbnail image to the Asset detail page.

We added installed AV info to the Asset Audit Report.

You can now reboot your device from the “Pending Reboot” badge for applicable devices.

Asset Reboot is now available via the “Actions” menu when viewing a single asset, Reboot can also be found on the Asset list page under “Manage.”

Bug Fix: We fixed an issue where the setting to require Ticket Worksheets be completed in order to resolve the Ticket was not being enforced.

Bug Fix: We fixed an issue that was causing errors for some Authorize.net users outside of the US when trying to use stored cards.

Bug Fix: We fixed an issue with Instance ID on the ScreenConnect integration that was making it difficult to set up the integration.

Bug Fix: We fixed a date formatting issue for some locales when viewing an asset’s list of Scheduled Scripts.

June 8th, 2020 Release Notes for Syncro RMM & PSA

We moved the reboot option from scripts to the Action menu on asset records. We also made this available as a bulk action as well.

Now when you see a “Pending Reboot” badge on an asset record, it will have an arrow on the side of it exposing an option to reboot the asset directly from that menu.

We added installed AV info to the Asset Audit Report, and as a column in the Asset index page.

We added an asset thumbnail to asset records. Previously, these were only available in the asset Quick View Modal.

We added the following Syncro Chat updates:

  1. Added the ability to trigger new chats from:
    1. “Chat” button within the Asset Quick View modal
    2. “Chat” action from the “…” menu on Assets associated with Tickets
    3. “Chat” option from the “Action” dropdown on Asset records themselves
    4. “New Chat” action from the new item dropdown (+) in the header
  2. Added remote access links to chat messages.
  3. Added links from tickets that take you directly to the related chat interaction.
  4. Links in chat messages are now clickable.
  5. Bug Fix: We also fixed a minor bug where the Unavailable Message was failing to wrap properly.

Bug Fix: We fixed an issue with tax calculation on bundles that include items with contract pricing.

June 4th, 2020 Release Notes for Syncro RMM & PSA

We released a variety of updates to the Syncro API system. Learn more here.

We added more notifications for Syncro Chat to the Notification Center. You can now use any of these:

  • New unread message while I’m offline
  • New unread message while I’m online
  • New unassigned message while I’m offline
  • New unassigned message while I’m online

Bug Fix: We fixed an issue where not all Tickets were being put in the proper state when importing recurring Tickets from Autotask.

Bug Fix: We fixed an issue where not all email confirmations were being sent when a Customer pays multiple Invoices in the Customer Portal.

June 1st, 2020 Release Notes for Syncro RMM & PSA

We added an Asset Aging Report. Learn more here.

We updated the Syncro Agent’s Customer Portal link behavior so that if the device has a Contact with a Portal User they will be taken to the portal sign in page. If not, they will be taken to the new Ticket form.

Bug Fix: We fixed an issue where “last sync” times were not updating on some Assets after a sync.

Bug Fix: We fixed an issue where account Invoice PDF was displaying the incorrect GST pricing for bundled items.

Bug Fix: We fixed an issue where the “Asset Custom Field” condition wasn’t being recognized in Automated Remediation.

Bug Fix: We fixed an issue where the ‘full file’ link on script results would occasionally show an error instead of the output.

Bug Fix: We fixed an issue with currency symbols not rendering properly on payment receipts in some locales.