Release NotesSyncro Release Notes / Changelog
We’ve updated the Antivirus protection status indicators on the Asset details page for those users finding it hard to distinguish trigger states based solely on changing the color of a circular icon. The icons now use checkmarks and exclamation marks as well.
Policies are now in alphabetical order when applying using the Manage feature.
Added the ability to select a Session to log into using Syncro Live on Windows Server.
When creating a new script, it will now default to PowerShell.
Bug Fix: Credential Access Report wasn’t including the requested documentation. Now it does!
We revamped Service Level Agreements (SLAs) within the Contracts module. Learn more here. The various areas affected are:
- Business Hours – new feature released today, available in Admin Center.
- Mailbox option to send auto-response to inbound Leads when outside of Business Hours.
- Create Ticket Saved Search around SLA breaches.
- Ticket icon colors now change depending on SLA status. Red = breached. Yellow = at risk. Black = within SLA.
- Appointment booking option for respecting business/holiday hours when scheduling Appointments.
- You can choose whether to allow for SMS messages to go out outside of business hours or not.
You can now rename Assets. Learn more here.
We released an update to the Ticket email system that includes sending clients a newly added “Ticket Created Email” when a user on a Syncro account creates a Ticket on a client’s behalf, rather than the client creating a Ticket for themselves. If a client creates a Ticket for themselves, the “Ticket Comment Email” will continue to be used. You can watch a video on this here.
We released new powerful Bitdefender paid Add-Ons. Learn more here.
We improved the organization of Contacts in search results that appear when using Search All the Things.
We renamed various reports within the Reports module, as well as alphabetized them. Using the old report names to search will still work properly and return the new report name as a result (in addition to the old report name). Check the table below for the old vs new name.
|Report Category||Old Name||New Name|
Asset details will now display a Pending Reboot notation on the Asset record when applicable. You can add a column to the Assets page to see which devices are pending reboot, as well as make an Asset filter search for it.
We have enabled a “Windows CryptoAPI Spoofing Vulnerability” Saved Asset Search to help you identify Assets that have not yet applied the Microsoft update to resolve this critical issue.
Quick resolving a Ticket now automatically closes the related RMM Alert, just like a standard Ticket resolve does.
We improved the PDF file names used when downloading Ticket Receipts, Tickets, Assets, Estimates, and Purchase Orders.
Miscellaneous bug fixes to Bitdefender, Webroot and Emsisoft integrations.
Invoice PDF file name is now “Customer Name” + “Invoice Number” when downloading.
Full-width mode setting will now persist after a browser has been closed and re-opened.
We added an action that exports Recent Activity from an Asset’s detail page (remote session updates, alert logs, etc.).