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November 25th, 2020 Release Notes for Syncro RMM & PSA

We made several user-requested updates to the Executive Summary Report Builder. Learn more here.

Bug Fix: We fixed an issue where occasionally saving changes and applying to existing devices would save multiple OIDs on recipes.

Bug Fix: We updated the Windows Update Coverage section of the Executive Summary Report to properly count all Assets.

Bug Fix: We fixed an issue where the Edit button for Policies was overlapping the policy name on the Asset view page.

November 13th, 2020 Release Notes for Syncro RMM & PSA

We added the ability to add estimate charges to a ticket with the click of a button. Learn more here.

Bug Fix: We fixed an issue where a Ticket created via Automated Remediation is not assigned to the correct assignee per the contract.

Bug Fix: We fixed an issue where bulk updates to email settings for Contacts were not applying to all the selected Contacts.

Bug Fix: We fixed an issue where new custom fields were not showing as available when editing Agent Contact Form Policies.

November 6th, 2020 Release Notes for Syncro RMM & PSA

We brought Syncro Chat to our mobile apps. Learn more here.

We added new template tags to SNMP. They are:

  • asset_snmp_enabled
  • asset_snmp_host
  • asset_snmp_port
  • asset_snmp_version
  • asset_snmp_community
  • asset_snmp_offline_minutes
  • asset_snmp_auto_resolve_offline

We added Webroot Alerts to the Executive Summary Report.

Bug Fixes to Executive Summary Report Builder:

  • We fixed a bug where adding a visual block for Alerts but not choosing an Alert Type would result in a blank page.
  • We fixed a bug where Assets would show up as unmanaged AV even though a managed AV was enabled.
  • We fixed a bug where Average First Response Time was showing a negative number.
  • We fixed a bug where not all remote access sessions were being counted correctly.
  • We fixed a bug where the Minimum Memory field was not calculating correctly.

Bug Fix: We fixed an issue where the Estimate Index Page was not alphabetically sorting the Customer column as expected.

Bug Fix: We fixed an issue where the OID Recipe Page was limited to a maximum of 15 recipes.

Bug Fix: We fixed an issue with the opt_out_url tag not rendering on emails generated from ticket automation.

October 30th, 2020 Release Notes for Syncro RMM & PSA

We added Internal Ticket Message functionality to Syncro. Learn more here.

We added a new Executive Summary Report Builder. Learn more here.

We added the ability for non-Global Admins to access the Recurring Tickets functionality.

We revamped the Recurring Tickets module to include a new Recurring Ticket button, the ability to add Assets automatically each time a new Ticket is generated, as well as the ability to include Ticket Worksheets.

We made several changes to the SNMP module, including:

  1. SNMP Assets have been merged into RMM assets
  2. SNMP monitoring can now be enabled on any asset type
  3. #2 includes Syncro Devices, so you can monitor a Server on the RMM side, and on the SNMP side through a single asset
  4. All SNMP-related fields can now be filtered in Asset Saved Searches
  5. An “SNMP Enabled” dropdown filter has now been added to the Assets list for quick filtering
  6. You will now be able to merge Assets with SNMP enabled. So if you had a Server as a Syncro Device, and as an SNMP Asset as well, you’ll now be able to merge those together. Merged assets will effectively dedupe OIDs where applicable

Bug Fix: We fixed a UI issue where the security groups drop-down was not displaying properly when creating a new user.

Bug Fix: We fixed an issue where creating a custom ticket status that includes “Resolved” tickets would incorrectly show them when viewing Customer Detail page and filtering for “Unresolved” tickets.

Bug Fix: We fixed an issue where Invoice email open time was showing when the email was sent, not when it was opened.

Bug Fix: We fixed an issue where when creating a recurring invoice from a standalone invoice, bundles would disappear from the recurring invoice template.

Bug Fix: We fixed an issue where a disabled user email was showing as an active user on split tickets.

October 22nd, 2020 Release Notes for Syncro RMM & PSA

We added a drop-down menu to the Tickets section on the Customer Details page. This drop-down can filter Tickets to show Resolved, Not Resolved, or All Tickets.

Bug Fix: We fixed an issue where a new Contact was created despite the email rules settings indicating it should not auto-create new Contacts.

Bug Fix: We fixed an issue where Customers could not access the Customer Portal when using the link in the system tray icon.

Bug Fix: We fixed an issue where Notifications were not firing when the Agent Contact Form is set to auto-assign tickets.

October 14th, 2020 Release Notes for Syncro RMM & PSA

Bug Fix: We fixed an issue where ‘Customize Text for Ticket Timer Charges’ is incorrectly ignored when the charges are added to an Invoice not directly tied to a Ticket.

Bug Fix: We fixed an issue where Ticket Worksheets preview was showing fields in the incorrect order.

Bug Fix: We fixed an issue where long file names were displaying incorrectly in the Script Files list.

October 9th, 2020 Release Notes for Syncro RMM & PSA

We added multiple email address capabilities to Customers and Contacts. Learn more here.

We made some minor UI updates to the Ticket Matching Email Addresses on the Contacts page.

We made some minor UI updates on the Assets area of the Customer page for SNMP Devices.

Bug Fix: We fixed an issue where credit cards with expiration dates of 2026 or later could not be added to the system.

Bug Fix: We fixed an issue where ‘hours spent’ on the MSP dashboard was occasionally incorrectly calculated.

October 5th, 2020 Release Notes for Syncro RMM & PSA

We released several updates to Customer Portal Users, including self-serve password resets! Learn more here.

We added Script Categories to our Scripting module. Learn more here.

Bug Fix: We fixed an issue where bulk-editing Tickets was causing Tickets to be resolved.

Bug Fix: We fixed an issue where Recurring Invoices were not always syncing to Xero as expected.

Bug Fix: We fixed an issue where creating a new script using the ‘Display-Alert’ command was causing timeouts.

September 29th, 2020 Release Notes for Syncro RMM & PSA

We released an SNMP module! Learn more here.

Bug Fix: We fixed a UI issue where the Ticket Quick View was being incorrectly clipped when viewing the Tickets list by group.

Bug Fix: We fixed an issue where the “Search all the Things” dropdown results would not always include all results when searching Customers by a partial name.

Bug Fix: We fixed an issue where the “Revert All to Default” action for the HTML Email Wrapper would occasionally revert to an incorrect version.

Bug Fix: We fixed an issue where “Search all the Things” would not work if the “Invoices – List/Search” permission was disabled.

September 23rd, 2020 Release Notes for Syncro RMM & PSA

Bug Fix: We fixed an issue on Firefox browsers where the screen shifted to the top when selecting the ‘Scripts” text box while editing large scripts.

Bug Fix: We fixed an issue with the improved search icons where the “Tickets” search was displaying the “default view” instead of “view all.”