Release Notes

Syncro Release Notes / Changelog

February 18th, 2020 Release Notes

We’ve updated the Antivirus protection status indicators on the Asset details page for those users finding it hard to distinguish trigger states based solely on changing the color of a circular icon. The icons now use checkmarks and exclamation marks as well.

February 7th, 2020 Release Notes

When creating a new script, it will now default to PowerShell.

Bug Fix: Credential Access Report wasn’t including the requested documentation. Now it does!

We revamped Service Level Agreements (SLAs) within the Contracts module. Learn more here. The various areas affected are:

  1. Business Hours – new feature released today, available in Admin Center.
  2. Mailbox option to send auto-response to inbound Leads when outside of Business Hours.
  3. Create Ticket Saved Search around SLA breaches.
  4. Ticket icon colors now change depending on SLA status. Red = breached. Yellow = at risk. Black = within SLA.
  5. Appointment booking option for respecting business/holiday hours when scheduling Appointments.
  6. You can choose whether to allow for SMS messages to go out outside of business hours or not.

January 31, 2020 Release Notes

You can now rename Assets. Learn more here.

We released an update to the Ticket email system that includes sending clients a newly added “Ticket Created Email” when a user on a Syncro account creates a Ticket on a client’s behalf, rather than the client creating a Ticket for themselves. If a client creates a Ticket for themselves, the “Ticket Comment Email” will continue to be used. You can watch a video on this here.

January 27, 2020 Release Notes

We released new powerful Bitdefender paid Add-Ons. Learn more here.

We improved the organization of Contacts in search results that appear when using Search All the Things.

We renamed various reports within the Reports module, as well as alphabetized them. Using the old report names to search will still work properly and return the new report name as a result (in addition to the old report name). Check the table below for the old vs new name.

Report Category Old Name New Name
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Customers
Email and SMS
Email and SMS
Email and SMS
Employees
Employees
Employees
Employees
Employees
Employees
Inventory
Inventory
Inventory
Inventory
Inventory
Inventory
Inventory
Invoices
Invoices
Invoices
Invoices
Invoices
Payments
Payments
Payments
Profit and Loss
Profit and Loss
RMM
RMM
RMM
RMM
RMM
RMM
RMM
RMM
Sales
Sales
Sales
Sales
Sales
Sales
Sales
Sales
Tax
Tickets
Tickets
Tickets
Tickets
Tickets
Tickets
Tickets
Tickets
Tickets
Tickets
Warranties
Customers Credit Balance
Customer Detail
Customer Export To CSV
Customer Export To CSV (freshbooks)
Customer Map
Customers Open Balances
Customer Opt Outs
Pending Ticket Charges Report
Customers Prepay Hours Balance
Customer Purchases
Referral Report
Customers Ticket Count
Communication Log
Consumables Usage Report
Inbound Email Log
Credential Access Report
Performance Report
Employee Sales And Commission Report
Ticket Status By Tech
Tech Hours Report
Time Clock Report
Inventory Aging
Inventory Changes Report
Inventory Changes Report (by date)
Inventory Stockout Report
Inventory Valuation Report
Product Labels Report
Shrink Report
Invoice Aging
Invoice Export To CSV
Line Item Export
Recurring Invoices
Refund
Gateway Reconciliation Report
Payments Report
Unsettled Payments
Charts
Sales Summary (P&L)
Asset Audit
Asset Overrides
Executive Summary
Customer Managed Anti-Virus License Usage
Vulnerable Patches
Vulnerable Systems
Customer RMM
Installed Applications
Discounts Report
Daily Invoices Report
Daily Payments Report
Product Sales Report
Sales Detail Report
Overview
Customer Sales Summary Report
Z Reports
Sales Tax
Tickets Created
Deleted Tickets
Tickets Pending Charges
Recurring Tickets
Tickets Resolved
Tickets Time To Resolve
Rework Tickets
Export To CSV
Tickets Time Tracking
Tickets Without Charges
Warranty List
Credit Balance By Customer
Customer Detail
Customer Export
Customer Export (freshbooks)
Customer Map
Open Balances By Customer
Opt Outs By Customer
Pending Ticket Charges
Prepay Hours Balance By Customer
Purchases By Customer
Referrals
Ticket Count By Customer
Communications Summary
Consumables Usage
Inbound Emails Summary
Credential Access
Performance
Sales And Commission
Ticket Status By Technician
Ticket Time By Technician
Time Clock
Aging Inventory
Inventory Changes
Inventory Changes By Date
Inventory Stockout
Inventory Valuation
Product Labels
Shrink
Aging Invoice
Invoice Export
Line Item Export
Recurring Invoices
Refund
Gateway Reconciliation
Payments Summary
Unsettled Payments
Charts
Profit And Loss Summary
Asset Audit
Asset Override Summary
Executive Summary
Managed Anti-Virus Summary
Missing Patches By KB
Missing Patches By Asset
RMM Summary By Customer
Software Inventory
Discounts
Invoices By Day
Payments By Day
Sales By Product
Sales Detail
Sales Overview
Sales Summary By Customer
Z Reports
Sales Tax
Created
Deleted Tickets
Pending Ticket Charges
Recurring Tickets
Resolved Tickets
Resultion Time Summary
Reworked Tickets
Ticket Export
Ticket Time Entry
Tickets Without Charges
Warranties By Expiration Date

January 23, 2020 Release Notes

Asset details will now display a Pending Reboot notation on the Asset record when applicable. You can add a column to the Assets page to see which devices are pending reboot, as well as make an Asset filter search for it.

We have enabled a “Windows CryptoAPI Spoofing Vulnerability” Saved Asset Search to help you identify Assets that have not yet applied the Microsoft update to resolve this critical issue.

Quick resolving a Ticket now automatically closes the related RMM Alert, just like a standard Ticket resolve does.

We improved the PDF file names used when downloading Ticket Receipts, Tickets, Assets, Estimates, and Purchase Orders.

Miscellaneous bug fixes to Bitdefender, Webroot and Emsisoft integrations.

January 17, 2020 Release Notes

We added an Event Viewer to Syncro Live so you can access, search, and filter any Asset’s Event Log in the background. Learn more here.

You can now apply automatic trip charges to Appointments. Learn more here.

We resolved the ‘qbo customer not synced/Stale Object Error’ for QuickBooks Online.

January 13, 2020 Release Notes

Invoice PDF file name is now “Customer Name” + “Invoice Number” when downloading.

Full-width mode setting will now persist after a browser has been closed and re-opened.

We added an action that exports Recent Activity from an Asset’s detail page (remote session updates, alert logs, etc.).

January 10, 2020 Release Notes

You can now set Mailbox to automatically create Tickets only if the sender already exists as a Customer/Contact. Learn more here.

We released Event Viewer within Syncro Live. Learn more here.

You can now automatically add a percentage markup to your Inventory products.