Syncro Release Notes

April 2022 Release Notes

New Additions:

Issues Resolved:

Alerts:

  • Resolved an issue where an SMTP Alert would be generated even though the threshold was not met

Assets:

  • Resolved an issue where clicking on an Asset Record would cause a “500 error” unexpectedly

Automated Remediation:

  • Resolved an issue where a “504 Timeout” error would occur when trying to access Automated Remediation

Backgrounding Tools:

  • Resolved an Issue where Backgrounding Tools Session Start Time did not appear on Asset Activity Audit Reports

Customers:

  • Resolved an issue that caused the “Expiring Stored Credit Card” email not to send as expected
  • Resolved an issue with International Addresses not filling in as expected when using Auto-Complete

Estimates:

  • Resolved an issue where an error occurred when trying to send approved Estimate charges to a ticket

Invoices:

  • Resolved an issue where recurring invoices would continue to run after being deleted
  • Resolved an issue where quarterly recurring invoices were displaying an incorrect estimated price on a contract details page
  • Resolved an issue where the Overdue Invoice button would occasionally not function properly
  • Resolved an issue where Pending Items “Add Item to Invoice” would sometimes incur a delay before processing
  • Resolved an issue where clicking “Add Items to Invoice” multiple times would add multiple instances to an Invoice
  • Resolved an issue where Invoices over 30 days old were not showing on the invoices page
  • Resolved an issue with multi-page Invoices that caused Line Items to reorder unexpectedly
  • Resolved an issue where a “504 Timeout” error would occur when attempting to add ticket charges by ticket start time to an invoice

Integrations and Add-Ons:

  • Resolved an issue where a Splashtop installer would be flagged as a false positive virus when scanned by Antivirus software
  • Resolved an issue that caused Splashtop BYO permissions to reset
  • Resolved an issue where adding an Emsisoft Device Scan to a policy would not save as expected

Mac Agent:

  • Resolved an issue where incorrect values for CPU and RAM were incorrectly reported when the policy was set above 90%

Part Order:

  • Resolved an issue where certain conditions caused a “504 Timeout” error when attempting to create a Part Order
  • Resolved an issue with creating a new Part Order from an existing ticket that would not show the ticket number as expected

Policy:

  • Resolved an issue where Windows Update Management Policy would not show Name or Reboot field data correctly
  • Resolved an issue where Windows Update Patch Management did not display Available updates in some instances

Reports:

  • Resolved an issue in the Vulnerable System Report that would cause some visual elements to move on the screen unexpectedly
  • Resolved an issue where exporting the Activity Audit Report to PDF would contain no data
  • Resolved an issue on the Executive Summary where “hours spent” would not include hours from $0 labor charges
  • Resolved an issue that caused Scheduled Reports not to run as expected under certain conditions
  • Resolved an issue that caused failed Scheduled Reports to not show up in the “To Do” notification window.

Scripts:

  • Resolved an issue that caused scheduled times to revert despite saving

Tickets:

  • Resolved an issue where the “Ticket Type” dropdown would not show the correct values in certain instances
  • Resolved an issue that caused an error when adding a new asset to a ticket that included a long and short name
  • Resolved an issue where Ticket Labels that included Custom Fields would incorrectly display HTML code
  • Resolved an issue that caused “Tickets Per Active Customer” to display “N/A” on the dashboard
  • Resolved an issue that caused multiple Appointment Emails to be sent after the Appointment was completed
  • Resolved an issue that caused Recurring Tickets not to run as scheduled
  • Resolved an issue that caused the “Appointment was created” email not to send if “Automatically Add Ticket Charge” was enabled

March 2022 Release Notes

Issues Resolved:

Assets:

  • Resolved an issue where asset custom field dropdowns displayed the ID instead of the correct string (actual) value

Invoices:

  • Resolved an issue that caused some invoices to not appear in certain instances
  • Resolved an issue where auto-generated line item charges were improperly displayed out of their expected order
  • Resolved an issue where ticket charges could no longer be added to new invoices when the original invoice was deleted

Policy:

  • Resolved an issue where some top folder setup scripts would not be inherited properly

Reports:

  • Resolved an issue where the Sales Tax Report PDF output would occasionally display an incorrect currency symbol after changing countries
  • Resolved an issue with the “quantity” column being misaligned in the Pending Ticket Charges Report

Search:

  • Resolved an issue where disabled Products would no longer appear in searches

Tickets:

  • Resolved an issue where pending ticket charges would occasionally still be associated with a deleted invoice

Miscellaneous:

  • Resolved an issue that caused some popup windows (details windows) to display smaller than anticipated

February 2022 Release Notes

Issues Resolved:

Appointments:

  • Resolved an issue where the Appointment Reminder Email Template would not reset to default as expected

AutoPrinter:

  • Resolved an issue where certain printers would cause AutoPrinter to print extra blank space before and after the actual receipt details, causing longer than expected receipts

Customers:

  • Resolved a trio of issues surrounding address lookup / autocomplete, that caused data to be improperly entered into their correct field(s)
  • Resolved an issue where the setting “Disable Address Autocomplete” was not working as expected

Invoices:

  • Resolved an issue where unbilled time entries would not properly release after deleting an invoice
  • Resolved an issue with Ad-Hoc bundles where the improper currency was displayed in error

Integrations and Add-Ons:

  • Resolved an issue that caused some Webroot usage data to be incorrect
  • Resolved an issue that caused some BitDefender malware detections to not properly alert in Syncro
  • Resolved an issue with the Check-In screen where standard “Referred By” fields were not displayed when expected

Monitoring:

  • Resolved an issue where some specific use cases would cause the Low HDD Free Space alert not to trigger as expected when over the set threshold
  • Resolved an issue that would occasionally cause the Syncro Splashtop agent to display an error: “The session password is incorrect”

Policy:

  • Resolved an issue where Policy Inheritance would automatically deduplicate scripts
  • Resolved an issue that would show old settings after a new Effective Policy was applied to a folder

RMM:

  • Resolved an issue where Syncro Splashtop installations could not be replaced by a BYO Splashtop installer

Reports:

  • Resolved an issue in the Sales Tax Report where the taxable gross line item values did not display correctly
  • Resolved an issue in the Summary By Customer Report that would fail to run with a “504” error code
  • Resolved an issue in the Asset Activity Audit – Scheduled Report where data was not outputting as expected
  • Resolved an issue in the Tickets Without Charges Report where filtered date ranges were not working correctly
  • Resolved an issue in the Vulnerable Systems Report where search criteria was reset if the “Loading Report” message was displayed

Scripts:

  • Resolved an issue where certain scripts could be run locally, but not through the Syncro Agent

Tickets:

  • Resolved an issue where certain conditions would cause paid ticket charges not to clear as expected
  • Resolved an issue where a ticket with a custom status would revert to blank / no status / the default

Miscellaneous:

  • Resolved an issue that caused some popup windows (details windows) to display smaller than anticipated

January 2022 Release Notes

New Additions:

  • Released our brand-new Mac Agent!
  • Added “Policy Folder Name” to Auto-Remediation and Saved Asset Search
  • Added “View In Policy Folder” link to Asset View

Issues Resolved:

Assets:

  • Updated Auto-Remediation and Saved Asset Search to include Windows 11 and Server 2019
  • Resolved an issue where asset “form factor” could potentially show the incorrect device type

Customers:

  • Resolved an issue where an errant message to “Save Contact First” was displayed when attempting to add new Credentials to a contact
  • Resolved an issue where some customer custom fields were not being updated correctly

Invoices:

  • Resolved an issue where scheduled invoices of $0 would not display the correct “Last” or “Next” run date
  • Resolved an issue where some instances and specific use cases would cause a “504” error message when adding pending ticket charges to an invoice
  • Resolved an issue where the “add all” action would not properly assign pending ticket charges to an invoice (> 50 ticket charges)

Integrations and Add-Ons:

  • Resolved an issue where BitDefender would not install correctly on some Mac devices, despite having a Policy where BitDefender was enabled
  • Resolved an issue that caused certain Effective Policies to not include BitDefender as expected

Mac Agent:

  • Resolved an issue where the Syncro Mac Agent would fail to install Splashtop in some cases
  • Resolved an issue where certain variables would cause script output to be blank
  • Resolved an issue where the Syncro Mac Agent “Contact Form” would not display completely after a successful submission

Policy:

  • Resolved an issue with Drive Monitoring where the “Effective Policy” did not match the expected policy
  • Resolved an issue where an Event Log policy would not properly trigger an alert
  • Resolved an issue where certain conditions would cause an Effective Policy to remain empty after a Policy was assigned

RMM:

  • Resolved an issue where an errant “Splashtop Streamer Not Found” would be displayed, despite it being installed
  • Resolved an issue where a communication error would occur if Splashtop configuration did not apply properly during installation

Reports:

  • Resolved an issue in the Internal Report Builder that would cause templates not to show in the dropdown correctly
  • Resolved an issue in the Executive Summary Report where Windows Update Metrics would not be displayed as expected
  • Resolved an issue in the Executive Summary Report where Windows Update Coverage would incorrectly display managed assets as unmanaged

Scripts:

  • Resolved an issue where Script Variables would not save properly if dropdown variables were not entered before navigating to another screen
  • Resolved an issue where certain cases would cause recurring scripts not to run at their scheduled times

Search:

  • Resolved an issue where search would not properly display Customer search results

Tickets:

  • Resolved an issue where Ticket Issue Types with special characters could not be renamed
  • Resolved an issue where Ticket Automation would not work correctly when also using an “After Business Hours” condition

December 2021 Release Notes

Issues Resolved:

Admin Templates:

  • Resolved an issue where “Resolved Email Templates” were not available to use

Invoices:

  • Resolved an issue where the “add any pending ticket charges” setting was not honored when cloning a Recurring Invoice Template
  • Resolved an issue where Recurring Invoices would reset a bundle description to an item description during actual invoice generation

Splashtop:

  • Resolved an issue where certain conditions on Mac would cause Syncro Splashtop to fail to connect

Mac Agent:

  • Resolved an issue that caused the Mac Agent to display an overly large Syncro logo
  • Resolved an issue that caused the “submit” and “screenshot” buttons were either not working or not displayed properly
  • Resolved an issue where the Syncro Mac Agent would not be able to correctly install the latest Webroot client

September 15, 2021 Release Notes for Syncro RMM & PSA

We’ve closed (and continue closing) a wide array of bugs which we’ve detailed below:

Tickets and Invoices

Improvement: We improved the performance and response time of the Ticket Index page.

Bug fix: We fixed an issue where duplicate charges were added to the same Ticket if the user quickly clicks ‘Add to Invoice’ button multiple times.

Bug fix: We fixed an issue where creating multiple Part Orders on the Ticket Detail page was not properly linking them to Invoices created from the ticket. 

Bug fix: We fixed an issue where Ticket Charges added to an Invoice that was deleted were not being made available on the ticket at the time of deletion. 

Bug fix: We fixed an issue where deleting an invoice with many pages of line items would cause a 504 error. 

Bug fix: We fixed an issue where Ticket Workflows were not saving and creating new tickets as a result of required fields set in Ticket Preferences but not accessible in Ticket Workflows

Bug fix: We fixed a permissions issue where non-global admins were unable to “run now” on Recurring Invoice Schedules. 

Bug fix: We fixed an issue in the Recurring Tickets module where the “Additional Email Addresses to notify for comments” field would not accept multiple, comma-separated email addresses.

Bug fix: We fixed an issue where in rare cases deleting the ticket associated with an active ticket ticker would result in an error when signing in. 

Xero

Bug fix: We fixed an issue where some accounts were unable to complete syncs with Xero.

Bug fix: We fixed an issue with our API where duplicate requests were being sent to Xero resulting in duplicate bills being created. 

Reports

Improvement: We added pagination to the Open Balances by Customer Report to easily view all open customer balances without having to export to CSV.

Bug fix: We fixed an issue with the Executive Summary Report Builder where the Remote Access Module would not populate the “All Remote Access Sessions” metric correctly.

Bug fix: We fixed an issue with the Internal Report Builder where PDF’s were not correctly rendering visual blocks. 

Bug fix: We fixed an issue where the Internal Report Builder would fail to load if the ‘All Customers’ option was unchecked but a single customer was not specified. 

Bug fix: We fixed an issue in the Internal Report Builder where users were unable to select a template when creating a Scheduled Report.

Bug fix: We fixed an issue with the Executive Summary Report where the Script Statistics visual block did not filter by customer as expected.

Bug fix: We fixed an issue with the Executive Summary Report where the Tickets Report was not loading successfully.

Bug fix: We fixed an issue with the Executive Summary Report where the Labor Hours visual block set to a 12-month period would not filter by customer as expected.

Bug fix: We fixed an issue where the Inventory Changes by Date Report would not successfully.

Bug fix: We fixed an issue where the Performance+ Report would fail to download.

Payments and Customer Portal

Bug fix: We fixed an issue where attempting to pay multiple invoices in the Customer Portal would result in an error. 

Bug fix: We fixed an issue when making payment in the Customer Portal where selecting the Pay Now option for an Invoice would not automatically carry over the balance due and it would have to be entered manually. 

 Bug fix: We fixed an issue where the Customer Portal would fail to load for some customers.

 Bug fix: We fixed in the POS where credit card payments were not respecting the Settings of “Prevent Payment if serial numbers aren’t selected”. 

 Bug fix: We fixed an issue where rearranging Payment Methods would not save and they would revert to their default order. 

Assets and Policies

Bug fix: We fixed an issue where time of day for Script Schedules is not visible on Policies.

 Bug fix: We fixed an issue where the SNMP tab on Asset detail pages would intermittently fail to load.

 Bug fix: We fixed an issue where Splashtop was not properly installing upon agent deployment for some Policies

 Bug fix: We fixed an issue where the SycroWipeScript was not working correctly when attempting to uninstall a MSI package. 

 Bug fix: We removed LINUX from the Operating System dropdown in Saved Asset Search since it is not supported. 

Calendars 

Bug fix: We fixed an issue with the Office 365 Calendar integration where Private Appointments created in Office 365 would sync over with appointment details.

Bug fix: We fixed an issue with the Google Calendar integration where events would take up to 24 hours to sync over.

Miscellaneous

Bug fix: We fixed an issue in Mailer where saving social links would result in an error. 

Bug fix: We fixed an issue with the Automated Remediation module where the Agent Offline Category condition would not run when using the “Is” operator.

Bug fix: We fixed an issue with AutoPrinter v1 where authentication would fail at login.

Bug fix: We fixed an issue in the Contacts section of the Customer Detail page where the Search field only returned results for the current page when multiple pages of contacts exist.

 Bug fix: We fixed an issue where the Purchase Orders Advanced Search options would clear after each search, making it time consuming to refine searches.

 Bug fix: We fixed an issue where purchasing additional SMS Credits was not adding them to the account even though the charge was processed.

Bug fix: We fixed an issue with Inventory imports not recognizing Product Upsells when importing via CSV.

Bug fix: We fixed an issue where editing Password Vault fields would refresh the page when using enter instead of clicking the mouse. 

Bug fix: We fixed an issue where the Product Cost field was accepting non-numeric values.

Bug fix: We fixed an issue where uploading .webp format was causing broken images in the app.