Today we released some major new revisions to the Contracts/SLA feature within Syncro. You can now have your SLA timers automatically stop and start based on your business hours, holiday schedules, and even based on individual ticket status.
To learn more about creating and utilizing SLAs within Syncro, check out our Contracts and SLA Help Center article. To learn more about Business Hours, check out our Help Center article here.
Not currently using Syncro? Sign up for a free one-on-one product tour here.
Cheers,
The Syncro Team
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