We updated a Ticket template tag so Public Ticket Comments can appear as a thread in emails. Learn more here.

Bug Fix: We fixed an issue where an Invoice created from a deposit was not including the assigned Contact from the Ticket.

Bug Fix: We fixed an issue where too many notifications were being generated on Tickets created from rules (Customer replying to an older “resolved” Ticket).

Bug Fix: We fixed an issue with Tickets being created with incorrect due dates, resulting in a new Ticket that is past-due.

Bug Fix: We fixed the filtering on “Breaching SLA Soon” and “Breached SLA” links.

Bug Fix: We fixed an issue where scheduled Executive Summary Report was not always being sent to Customers.

Bug Fix: We fixed an issue where Recurring Invoices could have an ‘expired’ status when a contract past its end date is replaced with a new contract.