We’ve added Business Hours as a condition in our Automated Remediation module. Learn more here.

You can now bulk edit Recurring Invoices to use the ‘Automatically Apply Customer Credit’ feature.

Bug Fix: Cloning Estimates will now properly inherit the Customer’s default tax rate.

Bug Fix: We fixed an issue where occasionally the name of the estimate was not named correctly on the browser tab when viewing the downloaded PDF.

Bug Fix: We fixed an issue where Ticket Automation was not closing associated Alerts when the ticket status was set to “Resolved.”

Bug Fix: We fixed an issue where embedded videos weren’t being saved when adding them to Documentation via the editor.

Bug Fix: We fixed an issue with Mailboxes where ‘Advanced – Auto Responder Override’ subject field wasn’t functioning correctly in automated responses to user.

Bug Fix: We fixed an issue where splitting tickets would occasionally inherit the original Ticket’s SLA status.