You can now bring your own Twilio account into Syncro. Learn more here.

Bug Fix: We fixed an issue where Contact email matching was incorrectly case sensitive in Ticket Communications, resulting in duplicate email addresses.

Bug Fix: We fixed an issue where the “send ad-hoc” SMS option was only visible if the Customer had a top-level mobile number, making it difficult to send SMS messages to Contacts.

Bug Fix: We fixed a minor UI issue where editing a script would take you back to the script list rather than staying on the edit page.

Bug Fix: We fixed an issue where Products would not include metadata when viewing a list of multiple pages via the API.

Bug Fix: We fixed an issue where Ticket Comments created from the API and set to “Public” were not being displayed with other Public Ticket Comments on the Invoice Template.