August 3rd, 2020 Release Notes for Syncro RMM & PSA

You can now force newly installed Assets into a pending approval state prior to being promoted to full Assets. Learn more here. Bug Fix: We fixed an issue where the Default Ticket Due Date in Ticket Preferences was not always being used on ticket creation. Bug Fix: We...

July 30th, 2020 Release Notes for Syncro RMM & PSA

We’ve added Business Hours as a condition in our Automated Remediation module. Learn more here. You can now bulk edit Recurring Invoices to use the ‘Automatically Apply Customer Credit’ feature. Bug Fix: Cloning Estimates will now properly inherit the Customer’s...

July 22nd, 2020 Release Notes for Syncro RMM & PSA

You can now add Customer Credit(s) automatically to a Recurring Invoice. You can now choose to have any pending Ticket Charges only apply to Tickets of a certain status/statuses. We have added a setting to allow the Receipt PDF to be included with the Paid Invoice PDF...

July 15th, 2020 Release Notes for Syncro RMM & PSA

You can now bring your own Twilio account into Syncro. Learn more here. Bug Fix: We fixed an issue where Contact email matching was incorrectly case sensitive in Ticket Communications, resulting in duplicate email addresses. Bug Fix: We fixed an issue where the...

July 7th, 2020 Release Notes for Syncro RMM & PSA

Syncro is now HIPAA Compliant. Learn more here. We no longer add private Ticket Comments to Appointment descriptions. Bug Fix: We fixed a bug where SLA breach warning checks were counting non-public comments. Bug Fix: We fixed a bug that blocked non-admins from...