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As summer is heating up, so is our release schedule. As we await the launch of our new AI-powered features (almost here!) we have a few exciting updates to share.
At a Glance:
- Enhanced Entra ID Sync: Live now
- Clickable Ticket View Metrics: Live now
- Rich Text Toggle: Live now
- Syncro Mobile: Coming soon
- Minimum Ticket Charges: Coming soon
- July Product Webinar: Sign-Up now
Coming Soon: Syncro Mobile, Our New Ticketing App!
Taking Syncro on the go?
With ticket management, remote access, and customer communications built in, the new Syncro Mobile app gives you everything you can’t live without in the field.
- Quickly visualize and plan your schedule. Track appointments, view alerts, and chat directly with customers.
- Get full access to Syncro’s ticket management system. Add, edit, and resolve tickets. Manage time tracking, and add materials used while on the go.
- Use remote access directly in the app, letting you be in two places at once.
Syncro Mobile is coming later this month to IOS and Android.
Live Now!
Enhanced Entra ID Sync
We’ve rolled out enhancements to our existing Entra ID sync to improve connectivity and communication, ensuring that you don’t get billed for licenses you aren’t using.
- Clear Empty Licenses: Create per tenant settings, so that you can decide exactly what you want to do when someone leaves: either clearing the empty license or leaving it static.
- Link Contacts to Devices: You can now link Entra-created contacts directly to devices, provided the client has the appropriate license (Entra P1, included in M365 Premium). This will allow you to easily leverage future AI features that will enable automatic assignment of related assets to a contact’s tickets.
Clickable Ticket View Metrics
Syncro now lets you drill down in Ticket Views to see more detailed information. Simply click on the metric in Ticket Views to see the tickets that contribute. For example, if your Ticket View has 5 Unassigned Tickets, you can now click directly on this number to see a filtered list of those 5 Unassigned Tickets.
This feature is now active for the following metrics:
- Unassigned Tickets
- Unresolved Tickets
- Due Soon
- Stale Tickets
- Breaching SLA Soon
- Breached SLA
Rich Text Toggle
Rich Text Editing in ticket communications is now available to be enabled on all accounts.
You can enable Rich Text Editing through a toggle on the Ticket Preferences page. Once enabled, you will have additional formatting and styling options as well as support for embedded images in your ticket communications. This feature can be turned on and off at an account level.
Coming Soon!
July Product Webinar
Please join our new monthly webinar series where we will discuss upcoming and recently released items, answer questions, and engage with community feedback. If you are interested in upcoming or recently released features, have questions about the roadmap, and want a direct line to our product team, we would love to see you at our July Release Webinar on Wednesday July 17th at 1 PM ET | 10 AM PT.
Minimum Ticket Charges
Ready for more granular control for billing?
Later this month, we will be rolling out the ability to set minimums for time billed and time increments under the Labor Type Time Requirements settings section. This gives you more ways to customize billing and ensure that you are automatically charging the correct amount for technician time.
Interested in getting this feature now? Sign up for Early Access here!
Release notes
Looking for full bug fixes and back end updates? View our full release notes here.
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